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For Companies At a Glance
- Tasks: Engage customers, support sales, and maintain store standards while working in a vibrant team.
- Company: Join Anthropologie, a brand known for its unique shopping experience and commitment to creativity.
- Benefits: Enjoy perks like employee discounts, wellness support, and a day off for life's big moments.
- Why this job: Be part of a fun, inclusive culture that values your input and fosters personal growth.
- Qualifications: Previous retail experience is a plus, but strong communication skills and brand awareness are key.
- Other info: Located in Guildford, this role offers opportunities for learning and development within the company.
The predicted salary is between 20000 - 30000 £ per year.
Location
This position is located at 149 High Street, Guildford, , GU13AD United Kingdom
Role Summary
Achieve the Anthropologie mission – to create an unimagined experience. Consistently meet or exceed the financial, operational, and visual expectations of the company.
What You\’ll Be Doing
Customer Experience:
- Customer Connection: initiates genuine conversation to engage with the customer in a personalised way where all customers feel welcome, heard, and valued
- Selling Culture supports a selling environment in all areas of the sales floor by connecting with multiple customers and sharing product suggestions
- Omni-Channel Service: provides a frictionless customer experience by utilising technology to transact in the moment, find sizes and colours, and places orders for items not available in store
Teamwork & Communication:
- Team Player: builds productive relationships with peers; asks for support when needed and makes an effort to help others
- Share Knowledge: participates in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire the customer
- Employee Recognition: contributes to a positive team morale participating in store initiatives and highlighting peers and leaders through the SPARKED journal
- Insights & Feedback provides insights related to the customer and employee experience and communicates feedback to Store Leadership
Visual & Business Operations:
- Business Acumen: understands their contribution to service, selling on every shift in order to positively impact the store\’s business KPI\’s
- Product Flow: supports the shipment process to gain awareness of product, including what\’s new and what\’s restock; contributes to completion of omni order fulfillment processes while maintaining stock levels of the floor
- Store Environment: maintains Anthropologie\’s visual and operational standards while keeping the focus on the customer; stays current on merchandising updates
Merchandising & Display:
- Executes stock-to-sales processes and presentation standards
- Is knowledgeable of trend and supports brand messaging
- Has an understanding of how the merchant process impacts business and the customer experience.
What You\’ll Need
- Previous experience in a retail environment – not a must.
- An awareness of the Anthropologie brand and its appeal to the local market.
- Strong communication skills.
The Perks
Work Life Balance:
- \’Life Leave\’ – one day a year to take time off for those big events in life, in addition to your annual leave entitlement
Wellbeing:
- Employee Assistance program to support with mental, physical and financial health
- Discount off external gym memberships
- Private Medical Insurance for eligible employees
Employee Discounts:
- Up to 40% employee discount at all URBN Brands
Travel:
- Season ticket loan for eligible employees
- Cycle to work scheme for eligible employees
Continued Development:
- We offer structured support within the business alongside continued learning and development
#AnthroEU #LI-TS1
Equal Opportunity Statement
URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
Anthropologie Sales Associate - Guildford, UK employer: Anthropologie
Contact Detail:
Anthropologie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Anthropologie Sales Associate - Guildford, UK
✨Tip Number 1
Familiarise yourself with the Anthropologie brand and its unique offerings. Visit the store, explore their website, and engage with their social media to understand their style and customer base. This knowledge will help you connect with customers and demonstrate your passion for the brand during your interactions.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Focus on initiating genuine discussions and personalising your approach to make others feel valued. This will prepare you for the customer connection aspect of the role, which is crucial for success.
✨Tip Number 3
Showcase your teamwork abilities by participating in group activities or volunteering. Highlight any experiences where you've collaborated effectively with others, as this will demonstrate your capability to build productive relationships with peers in the store.
✨Tip Number 4
Stay updated on current retail trends and customer preferences. Follow industry news and observe what competitors are doing. This knowledge will not only enhance your product knowledge but also allow you to provide valuable insights and feedback to the store leadership.
We think you need these skills to ace Anthropologie Sales Associate - Guildford, UK
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Anthropologie's brand values and aesthetic. This will help you tailor your application to reflect an understanding of their mission and how you can contribute to creating an unimagined experience for customers.
Highlight Relevant Experience: Even if you don't have extensive retail experience, emphasise any customer service roles or experiences where you've engaged with people. Showcase your communication skills and ability to connect with customers in a personalised way.
Showcase Teamwork Skills: Anthropologie values teamwork and collaboration. In your application, provide examples of how you've worked effectively in a team, supported colleagues, or contributed to a positive work environment.
Tailor Your CV and Cover Letter: Make sure your CV and cover letter are specifically tailored to the Sales Associate role. Use keywords from the job description, such as 'customer experience', 'selling culture', and 'visual standards' to demonstrate your fit for the position.
How to prepare for a job interview at Anthropologie
✨Know the Brand
Familiarise yourself with Anthropologie's brand values and aesthetic. Understand what makes their products unique and how they appeal to the local market in Guildford. This knowledge will help you connect with the interviewers and demonstrate your genuine interest in the role.
✨Showcase Your Communication Skills
As a Sales Associate, strong communication is key. Prepare to discuss how you've engaged with customers in previous roles or how you would initiate conversations to make customers feel valued. Use examples that highlight your ability to listen and respond to customer needs.
✨Emphasise Teamwork
Anthropologie values teamwork and collaboration. Be ready to share experiences where you've worked effectively within a team, supported colleagues, or contributed to a positive work environment. Highlighting your ability to build relationships will resonate well with the interviewers.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and customer service approach. Think of scenarios where you've had to handle difficult customers or adapt to changing situations. Practising these responses will help you feel more confident during the interview.
