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For Companies At a Glance
- Tasks: Support store leadership in creating a welcoming customer experience and driving sales.
- Company: Join Anthropologie, a vibrant brand known for its unique style and commitment to inclusivity.
- Benefits: Enjoy flexible hours, employee discounts, wellness support, and a special 'Life Leave' day off.
- Why this job: Be part of a dynamic team that values individuality and fosters personal growth.
- Qualifications: Leadership experience and a passion for the Anthropologie brand are essential.
- Other info: This role can be part-time or full-time, perfect for students balancing studies.
The predicted salary is between 24000 - 36000 £ per year.
Location
This position is located at 149 High Street, Guildford, , GU13AD United Kingdom
Role Summary
A Key Holder contributes to creating a customer-centric environment by supporting the store
leadership team in service, selling, and daily processes. They are an expert in the operating
procedures and contribute mentorship of the associate team. This can be a part-time or fulltime role.
What You\’ll Be Doing
Customer Experience
- Customer Engagement: collaborates with the leadership team in cultivating an environment of genuine customer connection where all customers feel welcome, heard and valued
- Selling Culture: takes initiative to drive sales and store metrics by utilizing key performance indicators to set team and zoning goals
- Omni-Channel Service: utilizes technology to deliver a seamless, omni-channel shopping experience through execution of all omni services
Leadership and Team Management
- Floor Presence: actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, and management of daily zones
- Empowerment: acts as an elevated team member, exercises decision-making skills to support problem solving and enhances each customer’s experience
- Team Development: supports the training of the associate team, including new hire onboarding
Visual + Business Operations
- Daily Operations: supports daily operating processes such as opening and closingprocedures, maintaining store standards, restocking product, and helping with facilities or IT issues
- Product Flow: collaborates with key partners to effectively execute shipment and omni fulfilment processes; supports visual standards, product stock levels, and markdowns
- Store Environment: assists store leadership in maintaining standards and cleanliness by supporting daily tasks; stays current on monthly visual messaging and concept updates within the store
Communication + Relationships
- Inclusion: contributes to an inclusive work environment by actively listening to others and seeking different perspectives
- Communication Loop: checks in with leadership to maintain communication and teamwork on completing store objectives; is open and responsive to feedback
- Insights and Feedback: provides insights related to the customer and employee experience and communicates feedback to Store Manager
- Team Dynamic: contributes to positive team morale through brand and store initiatives such as the SPARKED Journal, employee recognition, and team building activities
Skills:
- Builds relationships naturally, embraces individuality, and diversity
- Exhibits clear written and verbal communication skills
- Demonstrates resilience through change and challenging time with an optimistic outlook
What You\’ll Need
- Fan of the Anthropologie brand
- Leadership experience
- Experience being a team player
- Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
- Eagerness to learn and grow within the organization
The Perks
Work Life Balance:
- ‘Life Leave’ – one day a year to take time off for those big events in life, in addition to your annual leave entitlement
Wellbeing:
- Employee Assistance program to support with mental, physical and financial health
- Discount off external gym memberships
- Private Medical Insurance for eligible employees
Employee Discounts:
- Up to 40% employee discount at all URBN Brands
Travel:
- Season ticket loan for eligible employees
- Cycle to work scheme for eligible employees
Continued Development:
- We offer structured support within the business alongside continued learning and development
#AnthroEU #LI-AA1
Equal Opportunity Statement
URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
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Anthropologie Keyholder - Guildford,UK employer: Anthropologie
Contact Detail:
Anthropologie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Anthropologie Keyholder - Guildford,UK
✨Tip Number 1
Familiarise yourself with the Anthropologie brand and its values. Understanding their customer-centric approach will help you connect better with the leadership team during your interview.
✨Tip Number 2
Showcase your leadership experience by preparing examples of how you've successfully managed a team or contributed to a positive work environment in previous roles. This will demonstrate your capability as a Keyholder.
✨Tip Number 3
Be ready to discuss your flexibility in working hours, especially during peak times like weekends and holidays. Highlighting your willingness to adapt will make you a more attractive candidate.
✨Tip Number 4
Prepare to share insights on how you can enhance customer engagement and sales. Think about specific strategies or experiences that align with the role's focus on creating a welcoming shopping experience.
We think you need these skills to ace Anthropologie Keyholder - Guildford,UK
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and skills required for the Keyholder position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Your Passion: Express your enthusiasm for the Anthropologie brand in your cover letter. Mention specific aspects of the brand that resonate with you and how they align with your personal values.
Highlight Leadership Experience: Since the role involves team management and mentorship, emphasise any previous leadership roles or experiences you have had. Provide examples of how you have successfully led a team or contributed to a positive work environment.
Proofread Your Application: Before submitting, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Anthropologie
✨Show Your Passion for the Brand
Make sure to express your enthusiasm for Anthropologie and its values during the interview. Share specific examples of how you connect with the brand's aesthetic and mission, as this will demonstrate your genuine interest in the role.
✨Highlight Your Customer Service Skills
Since the role focuses on creating a customer-centric environment, be prepared to discuss your previous experiences in customer service. Use examples that showcase your ability to engage with customers and enhance their shopping experience.
✨Demonstrate Leadership Qualities
As a Keyholder, you'll need to support the store leadership team. Share instances where you've taken initiative or led a team, even in informal settings. This will show your capability to empower others and manage daily operations effectively.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios where you've successfully resolved issues or improved team dynamics, as these will highlight your resilience and adaptability.
