Anthropologie Assistant Store Manager (8-Month FTC) - Richmond, UK

Founded in 1992, Pennsylvania, USA, by current URBN chairman and president Dick Hayne, Anthropologie operates over 200 stores worldwide, offering a curated mix of clothing, accessories, gifts and home décor to reflect personal style. In 2009, the brand launched its first store in London and now has over 18 stores in the UK and Europe.

This position is located at 70-72 George St, Richmond Upon Thames, TW91HE United Kingdom.

Role Summary

To achieve the Anthropologie mission of creating an 'unimagined store experience' by developing a store culture that fosters creativity and inspires both the store team and the customer. Support the Store Manager in achieving strategic short and long term goals. Assume store accountability for sales, service, profitability and loss prevention. Ensure appropriate feedback and guidance is given to execute a high rate of succession and employee development. Participate in building community relationships that directly reflect the Anthropologie culture.

What You'll Be Doing

• People
  • Recruit, train and develop managers to increase day-to-day productivity.
  • Assist with the development of the Management team to ensure succession planning is in place.
  • Manage all aspects of performance development for a productive workforce.
  • Uphold Company standards and act as a mentor and positive role model.
• Leadership and Communication
  • Lead by example and inspire a shared vision by communicating store and company goals.
  • Assist with the roll-out of new training and operational initiatives.
  • Possess excellent communication skills in both written and verbal form.
  • Manage and motivate the store teams to achieve exceptional customer care.
• Managing the Environment
  • Coach the management team to take initiative as leaders.
  • Oversee customer service and ensure a positive store environment.
  • Exhibit excellent floor presence and train the store team on customer service.
  • Partner with the Store and Visual Manager to ensure efficient shop floor work.
• Operations
  • Conduct walkthroughs with the Visual Manager and Department Managers.
  • Guide the team to perform all store-level operational procedures accurately.
  • Achieve store stock loss goals.
  • Ensure a functional shipment processing system for new merchandise.
  • Assist in upholding Company Health & Safety procedures.
• Merchandising and Display
  • Facilitate communication between Store Management and Visual team.
  • Coach others to understand and interpret current fashion trends.
  • Work alongside the Visual Manager to create an inspirational shopping environment.
• Commercial Awareness
  • Assist the Store Manager to maximise store sales and manage stock levels.
  • Exhibit a sound understanding of the store's profitability.
  • Stay abreast of current and local trends and have a sound knowledge of customer profile.
  • Demonstrate entrepreneurial skills to achieve and exceed store targets.

What You'll Need

• Experience in a management role in a fast-paced retail environment.
• Ability to positively impact results in sales, payroll and stock loss.
• Proven record of developing a Management team and talented individuals.
• Ability to identify problems and implement creative solutions.
• An appreciation and understanding of the Anthropologie culture.

The Perks

• ‘Life Leave’ - one day a year to take time off for significant events.
• Employee Assistance program for mental, physical and financial health.
• Up to 40% employee discount at all URBN Brands.
• Season ticket loan and cycle to work scheme for eligible employees.
• Structured support within the business alongside continued learning and development.

Equal Opportunity Statement

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability.