Anthropologie Team Leader - Richmond, UK in London

Location: 70-72 George St, Richmond Upon Thames, TW91HE United Kingdom

Role Summary

To achieve the Anthropologie mission of creating an ‘unimagined store experience’ by developing a store culture that fosters creativity, and inspires both the store team and the customer. To support managers with store service initiatives and operating procedures through motivation and training of the sales team.

What You'll Be Doing

• Participate in the training and development of all new and existing associates to meet the Company’s service expectation.
• Build and maintain strong relationships with peers; working collaboratively toward common goals.
• Participate in staff recruitment and hiring.
• Uphold Company standards and act as a mentor, teacher and positive role model to others.

Leadership And Communication

• Lead by example and inspire a shared vision by communicating store and Company goals.
• Possess strong communication skills in both written and verbal form.
• Utilise sales reports to track, analyse and communicate key performance results.
• Work alongside the Department Manager to maximise sales and achieve store and Company goals.
• Challenge and motivate the sales team to achieve these goals and deliver an unimagined level of service.
• Participate in regular touch‑bases with the Management Team to foster a shared store vision.

Managing The Environment

• Manage the shop floor to achieve a high level of service and ensure a positive and upbeat store environment for customers and staff alike.
• Exhibit excellent floor presence by leading by example and training and coaching the sales associates on service standards and operating systems.
• Be a brand ambassador: provide a high level of service and aesthetic representation.
• Drive Anthro Programme sign ups by ensuring all staff are knowledgeable and are passionately offering the benefits to customers.

Operations

• Participate in weekly recaps and touch‑bases with the Management team to discuss, analyse and plan department initiatives.
• Perform all store‑level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures.
• Assist with the timely completion of markdowns, transfers of stock, and Pick Pack and Ship orders.
• Achieve the store stock loss goals via strong loss prevention systems and trainings, assist with annual stock‑take.
• Possess strong organisational skills and have the ability to execute projects by priority with a commercial and customer centric mindset.
• Assist in upholding company Health & Safety procedures at all times to protect employees and customers against accidents and incidents.

Merchandising And Commercial Awareness

• Participate in merchant days with the visual team to develop merchandising skills, standards and commercial awareness.
• Utilise knowledge of customer shopping trends, stock ownership and store business drivers to effectively drive department focuses.

What You'll Need

• Experience in a leadership or supervisor role, working in a fast‑paced and customer focussed retail environment.
• Ability to work with initiative and consistency under tight time constraints.
• Ability to positively impact results in sales.
• Proven record of training individuals or a team of talented people.
• An appreciation and understanding of the Anthropologie culture and its appeal in the market.

The Perks

• ‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlement.
• Employee Assistance program to support with mental, physical and financial health.
• Discount off external gym memberships.
• Private Medical Insurance for eligible employees.
• Up to 40% employee discount at all URBN Brands.
• Season ticket loan for eligible employees.
• Cycle to work scheme for eligible employees.
• We offer structured support within the business alongside continued learning and development.

Equal Opportunity Statement

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.