At a Glance
- Tasks: Connect with customers, provide styling advice, and drive sales through personalised experiences.
- Company: Join a creative and inclusive team at Anthropologie in Chelsea, London.
- Benefits: Enjoy up to 40% discount, wellness support, and a unique 'Life Leave' day off.
- Other info: Great opportunities for personal growth and development in a supportive team.
- Why this job: Be a part of a dynamic environment where your creativity and passion for style shine.
- Qualifications: Strong relationship-building skills and a love for fashion and interior design.
The predicted salary is between 31500 - 38500 £ per year.
This position is located at 131-141 King's Rd Chelsea, London, , SW34PW United Kingdom
Role Summary
The Personal Stylist (Apparel) cultivates the overall service and selling culture in the store and drives sales by developing authentic customer connections, offering expert styling advice, and providing an individualised experience with curated product recommendations.
They are a key member of the stores leadership team and acts as a brand representative in upholding values of creativity, culture, and collaboration.
- What You'll Be Doing
- CUSTOMER EXPERIENCE
- Customer Connection: leads and sets a positive example in relationship building, styling, and networking with customers to drive sales and metrics within the store.
- In-Store Styling: educates team on curating elevated product recommendations based on the customer's preferences.
- Appointments: generates impromptu and formal appointment opportunities to cultivate customer relationships and drive KPIs
- Omni-Channel Service: advocates for technology usage and encourages team to transact in the moment, upsell, and clientele.
- Special Projects: mentors Home Stylists in the region through process of consulting and completing large scale and high visibility projects.
- TEAMWORK + MENTORSHIP
- Product
Knowledge: plans and leads fit sessions; utilizes Threads and the Loop to share relevant styling and product knowledge with team so associates can confidently speak to fit and function.
- Develop and Coach identifies skill and knowledge gaps amongst team as it pertains to home styling, service, and selling, mentors and trains accordingly.
- Team Partnership: develops and maintains productive team leadership and CEM relationships to identify and act on business needs.
- Brand Directives: assists in facilitating company-directed behaviors, workshops, and courses.
- BUSINESS OPERATIONS
- Business Acumen: demonstrates a global understanding of the business and assesses store and personal KPIs to inform behaviors and convert customers.
- Drive Sales: drives apparel and accessories department sales in the store through high-level service, selling, and styling to achieve company outreach goals.
- Entrepreneurship: takes initiative to identify business-driving opportunities through outreach and networking; actions opportunities in partnership with store leadership to drive incremental sales for the store
- COMMUNICATION + RELATIONSHIPS
- Customer Insights: communicates customer insights and shopping patterns to leadership team and action plans accordingly.
- Program Advocate: educates team and customer on the purpose and benefits of the Personal Stylist role and program.
- Talent Identification: identifies high performing Styling Specialists and communicates potential for growth to leadership.
- Relationships: cultivates productive relationships with leadership and selling and service team that contributes to a collaborative, customer-centric environment
- Customer: utilizes provided technology tools to communicate with customer in accordance to defined frequency and quality standards
- What You'll Need
- Builds relationships naturally, embraces individuality, and diversity
- Exhibits clear written and verbal
- Entrepreneurial and self-motivated
- Resilient leader able to thrive in a dynamic, constantly evolving environment
- Anthro brand fan
- Passion for interior design #Anthro EU
- The Perks
- Work Life Balance
- 'Life Leave' - one day a year to take time off for those big events in life, in addition to your annual leave entitlement
- Wellbeing
- Employee Assistance program to support with mental, physical and financial health
- Discount off external gym memberships
- Private Medical Insurance for eligible employees
- Employee Discounts
- Up to 40% employee discount at all URBN Brands
- Travel
- Season ticket loan for eligible employees
- Cycle to work scheme for eligible employees
- Continued Development
- We offer structured support within the business alongside continued learning and development
URBN is an Equal Opportunities Employer committed to diversity and inclusion.
We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability.
We base all our employment decisions on merit, job requirements and business needs.
#J-18808-Ljbffr
Anthropologie Personal Stylist - King's Road, London employer: Anthropologie Europe
Anthropologie Europe at Battersea Power Station is an exceptional employer, offering a vibrant work culture that fosters creativity and customer engagement. With a strong emphasis on personal and professional development, employees are encouraged to grow within their roles while enjoying a supportive environment that values teamwork and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Anthropologie Personal Stylist - King's Road, London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Anthropologie Europe, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Anthropologie Europe!
We think you need these skills to ace Anthropologie Personal Stylist - King's Road, London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Anthropologie Europe, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Anthropologie Europe and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Anthropologie Europe that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Anthropologie Europe
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
