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For Companies At a Glance
- Tasks: Engage customers and support the team in creating a vibrant shopping experience.
- Company: Join the Anthropologie family, known for its unique style and inclusive culture.
- Benefits: Enjoy employee discounts, life leave, and private medical insurance.
- Why this job: Be part of a dynamic team that values individuality and customer connection.
- Qualifications: Leadership experience and a passion for the Anthropologie brand.
- Other info: Flexible hours with opportunities for growth and development.
The predicted salary is between 20000 - 28000 £ per year.
Join to apply for the Anthropologie Keyholder – Guildford,UK role at Anthropologie Europe
This position is located at 149 High Street, Guildford, GU13AD United Kingdom.
Role Summary
A Key Holder contributes to creating a customer-centric environment by supporting the store leadership team in service, selling, and daily processes. They are an expert in operating procedures and mentor the associate team. This can be a part-time or full-time role.
What You\’ll Be Doing
- Customer Engagement: collaborate with the leadership team to cultivate a welcoming environment where customers feel heard and valued
- Selling Culture: drive sales and store metrics by using key performance indicators to set team and zoning goals
- Omni-Channel Service: utilize technology to deliver a seamless omni-channel shopping experience through execution of all omni services
Leadership and Team Management
- Floor Presence: help manage the store environment and customer experience by maintaining an energized pace and positive team dynamics
- Empowerment: act as a proactive team member, supporting problem solving and enhancing each customer’s experience
- Team Development: assist in training the associate team, including new hire onboarding
Visual + Business Operations
- Daily Operations: support opening and closing procedures, store standards, restocking, and assistance with facilities or IT issues
- Product Flow: collaborate on shipment and omni fulfilment processes; support visual standards, stock levels, and markdowns
- Store Environment: help maintain standards and cleanliness; stay current on monthly visual messaging and concept updates
Communication + Relationships
- Inclusion: contribute to an inclusive work environment by listening to others and seeking diverse perspectives
- Communication Loop: maintain open communication with leadership to achieve store objectives
- Insights and Feedback: provide insights on customer and employee experiences and share feedback with the Store Manager
- Team Dynamic: support positive team morale through brand initiatives and team-building activities
Skills
- Natural relationship building, appreciation of individuality and diversity
- Clear written and verbal communication
- Resilience through change with an optimistic outlook
What You\’ll Need
- Fan of the Anthropologie brand
- Leadership experience
- Ability to work as a team player
- Flexibility to work nights, weekends, and holidays
- Eagerness to learn and grow within the organization
The Perks
Work Life Balance
- Life Leave: one day per year for major life events, in addition to annual leave
Wellbeing
- Employee Assistance program for mental, physical, and financial health
- Discount on external gym memberships
- Private Medical Insurance for eligible employees
Employee Discounts
- Up to 40% employee discount at all URBN Brands
Travel
- Season ticket loan for eligible employees
- Cycle to work scheme for eligible employees
Continued Development
- Structured support within the business alongside ongoing learning and development
Equal Opportunity Statement: URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
Job Details
- Seniority level: Entry level
- Employment type: Part-time
- Job function: Sales and Business Development
- Industries: Retail, Retail Apparel and Fashion, Consumer Services
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Anthropologie Keyholder - Guildford,UK employer: Anthropologie Europe
Contact Detail:
Anthropologie Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Anthropologie Keyholder - Guildford,UK
✨Tip Number 1
Get to know the Anthropologie brand inside out! Familiarise yourself with their products, values, and customer service approach. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn or at local events. They can provide insider tips and might even put in a good word for you when you apply through our website.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer engagement and team management. Think about examples from your past experiences that showcase your leadership skills and ability to create a positive environment.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Anthropologie Keyholder - Guildford,UK
Some tips for your application 🫡
Show Your Passion for the Brand: When writing your application, let your love for Anthropologie shine through! Share why you’re excited about the brand and how it resonates with you. We want to see that you’re not just looking for a job, but that you genuinely connect with our values and style.
Highlight Relevant Experience: Make sure to showcase any previous experience in retail or customer service. We’re looking for those who can drive sales and create a welcoming environment, so mention specific examples of how you've done this in the past. It helps us see how you can fit into our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to understand your skills and experiences. Remember, less is often more!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Anthropologie.
How to prepare for a job interview at Anthropologie Europe
✨Know the Brand Inside Out
Before your interview, dive deep into the Anthropologie brand. Familiarise yourself with their products, values, and customer engagement strategies. This will not only show your enthusiasm but also help you connect your experiences to their mission during the conversation.
✨Showcase Your Leadership Skills
As a Keyholder, you'll be expected to support and mentor the team. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlighting your leadership style and how it aligns with their inclusive environment will make a strong impression.
✨Demonstrate Customer-Centric Thinking
Think of specific instances where you've gone above and beyond for customers. Be ready to discuss how you can create a welcoming atmosphere and enhance the customer experience at Anthropologie. This is key to showing that you understand the importance of customer engagement.
✨Prepare Questions That Matter
Interviews are a two-way street! Prepare thoughtful questions about the store's culture, team dynamics, and growth opportunities. This shows you're genuinely interested in the role and eager to contribute to the team’s success.
