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For Companies At a Glance
- Tasks: Engage customers, drive sales, and support team development in a vibrant retail environment.
- Company: Join Anthropologie, a leading lifestyle brand known for its unique and artistic approach to retail.
- Benefits: Enjoy flexible hours, employee discounts, wellness support, and a day off for life's big moments.
- Why this job: Be part of a dynamic team that values creativity, inclusivity, and personal growth.
- Qualifications: Leadership experience and a passion for the Anthropologie brand are essential.
- Other info: This role offers both part-time and full-time opportunities in a supportive work culture.
The predicted salary is between 20000 - 28000 £ per year.
Join to apply for the Anthropologie Keyholder – Cambridge role at Anthropologie Europe
2 days ago Be among the first 25 applicants
Join to apply for the Anthropologie Keyholder – Cambridge role at Anthropologie Europe
This position is located at 31-33 Market Hill, Cambridge, , CB23NU United Kingdom
Role Summary
A Key Holder contributes to creating a customer-centric environment by supporting the store
leadership team in service, selling, and daily processes. They are an expert in the operating
procedures and contribute mentorship of the associate team. This can be a part-time or fulltime role.
Customer Experience
What You\’ll Be Doing
- Customer Engagement: collaborates with the leadership team in cultivating an environment of genuine customer connection where all customers feel welcome, heard and valued
- Selling Culture: takes initiative to drive sales and store metrics by utilizing key performance indicators to set team and zoning goals
- Omni-Channel Service: utilizes technology to deliver a seamless, omni-channel shopping experience through execution of all omni services
Leadership and Team Management
- Floor Presence: actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, and management of daily zones
- Empowerment: acts as an elevated team member, exercises decision-making skills to support problem solving and enhances each customer’s experience
- Team Development: supports the training of the associate team, including new hire onboarding
Visual + Business Operations
- Daily Operations: supports daily operating processes such as opening and closingprocedures, maintaining store standards, restocking product, and helping with facilities or IT issues
- Product Flow: collaborates with key partners to effectively execute shipment and omni fulfilment processes; supports visual standards, product stock levels, and markdowns
- Store Environment: assists store leadership in maintaining standards and cleanliness by supporting daily tasks; stays current on monthly visual messaging and concept updates within the store
Communication + Relationships
- Inclusion: contributes to an inclusive work environment by actively listening to others and seeking different perspectives
- Communication Loop: checks in with leadership to maintain communication and teamwork on completing store objectives; is open and responsive to feedback
- Insights and Feedback: provides insights related to the customer and employee experience and communicates feedback to Store Manager
- Team Dynamic: contributes to positive team morale through brand and store initiatives such as the SPARKED Journal, employee recognition, and team building activities
Skills
- Builds relationships naturally, embraces individuality, and diversity
- Exhibits clear written and verbal communication skills
- Demonstrates resilience through change and challenging time with an optimistic outlook
What You\’ll Need
- Fan of the Anthropologie brand
- Leadership experience
- Experience being a team player
- Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
- Eagerness to learn and grow within the organization
The Perks
Work Life Balance
- ‘Life Leave’ – one day a year to take time off for those big events in life, in addition to your annual leave entitlement
Wellbeing
- Employee Assistance program to support with mental, physical and financial health
- Discount off external gym memberships
- Private Medical Insurance for eligible employees
Employee Discounts
- Up to 40% employee discount at all URBN Brands
Travel
- Season ticket loan for eligible employees
- Cycle to work scheme for eligible employees
Continued Development
- We offer structured support within the business alongside continued learning and development
#AnthroEU
Equal Opportunity Statement
URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Part-time
Job function
-
Job function
Sales and Business Development
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Industries
Retail, Retail Apparel and Fashion, and Consumer Services
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Anthropologie Keyholder - Cambridge employer: Anthropologie Europe
Contact Detail:
Anthropologie Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Anthropologie Keyholder - Cambridge
✨Tip Number 1
Familiarise yourself with the Anthropologie brand and its values. Understanding their customer-centric approach and how they engage with customers will help you demonstrate your alignment with their mission during any discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams or contributed to a positive team environment in previous roles. This will highlight your ability to support the store leadership team effectively.
✨Tip Number 3
Be ready to discuss your experience with omni-channel services. Think about how you've used technology to enhance customer experiences in past positions, as this is a key aspect of the Keyholder role.
✨Tip Number 4
Prepare to share insights on how you can contribute to maintaining store standards and cleanliness. Having specific examples of how you've managed daily operations or improved store environments will set you apart from other candidates.
We think you need these skills to ace Anthropologie Keyholder - Cambridge
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required for the Keyholder position. Tailor your application to highlight how your experience aligns with these requirements.
Show Your Passion: Express your enthusiasm for the Anthropologie brand in your cover letter. Share why you admire the company and how you can contribute to its customer-centric environment.
Highlight Relevant Experience: In your CV, focus on any previous retail or leadership experience. Use specific examples that demonstrate your ability to drive sales, manage a team, and create a positive customer experience.
Proofread Your Application: Before submitting, make sure to proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Anthropologie Europe
✨Know the Brand Inside Out
Before your interview, make sure you understand Anthropologie's brand values and aesthetic. Familiarise yourself with their product range and customer experience approach. This will help you demonstrate your passion for the brand and how you can contribute to its success.
✨Showcase Your Leadership Skills
As a Keyholder, you'll be expected to support and mentor the team. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight your ability to motivate others and create a positive work environment.
✨Emphasise Customer Engagement
Customer experience is at the heart of this role. Be ready to discuss how you've previously engaged with customers and created memorable shopping experiences. Share specific instances where you went above and beyond to meet customer needs.
✨Demonstrate Flexibility and Adaptability
The retail environment can be unpredictable, so it's important to show that you're adaptable. Discuss your willingness to work flexible hours and how you've handled changes in previous roles. This will reassure the interviewers that you can thrive in a dynamic setting.
