Technical Specialist, Claude Code

About the Role

• Anthropic is hiring
• Technical

Architects: hands‑on builders and live technical communicators who help our customers transition from "we bought Claude" to "our people use it every day." You’ll be the technical partner our Customer Success Managers pull into the room whenever the work gets technical, most of the time.

This is a post‑sale role that works alongside CSMs, Applied AI, Support, FDEs, and more.

Responsibilities

• Lead customer‑facing moments across the post‑sale journey: onboarding workshops, developer hackathons, live troubleshooting, executive security reviews, and adoption working sessions.
• Build and ship working software (Claude Code plugins, agents, sub‑agents, MCP integrations, Cowork skills) as both customer deliverables and reusable field assets.
• Drive adoption of Claude Code capabilities that make the product stick—sub‑agents, skills, hooks, MCP, headless mode, managed settings—and turn new capabilities into field‑ready demos and guides within days of release.
• Own enterprise deployment and identity conversations: SSO (SAML/OIDC), SCIM provisioning, role, seat, and spend‑limit management, sandbox, and permission design; stand credibly before CISOs and security architects.
• Advise and unblock customers running production workloads on the Anthropic API and on Bedrock / Vertex, in close partnership with Applied AI.
• Design and deliver enablement that turns users into daily active developers, from senior staff engineers to business users new to AI, and develop customer champions who carry adoption after you leave the room.
• Represent Anthropic at customer all‑hands and builder events, and bring structured field signal back to the Claude Code and Cowork product teams.
• Partner tightly with CSMs as their technical counterpart, and with Applied AI, security specialists, Product Support, Engineering, and Sales as the connective technical tissue of the account.

Qualifications

• You build: you’ve shipped real software, used Claude Code or comparable AI coding tools yourself, and can stand behind your engineering choices.
• You hold the room: you’re comfortable being the technical voice in front of senior developers, IT and security leaders, and non‑technical stakeholders—often in the same hour—and you stay calm and useful when something breaks live.
• You like the messy middle: you’re comfortable being pulled into an ambiguous customer situation and developing a solution in real time.
• You're service‑oriented: helping a colleague or a customer get unstuck is the part of the day you look forward to.
• You can travel: expect regular on‑site time with customers.
• You think about responsible use: you’ve built with LLMs hands‑on and you have an instinct for how they should be used responsibly and effectively inside organizations of all shapes and sizes.
• Learning
• How Claude is served.

We’ll teach you the service delivery side of Anthropic—how inference runs behind the API and Claude Code, and what drives capacity, latency, and reliability—so you can walk a customer’s engineering and security teams through it at whatever depth the conversation and our agreements allow.

• Nice to Have
• Hands‑on depth with enterprise identity (SAML, OIDC, SCIM) across major Id Ps (Okta, Entra ID, Ping, Google Workspace, etc.) and with security review processes (SOC‑2, ISO 27001, HIPAA, Fed RAMP).
• Experience running on or supporting Bedrock / Vertex / multi‑cloud LLM deployments.
• Experience with regulated customers (financial services, healthcare, public sector) and delivering alongside SI/GSI partners.
• A track record of public technical communication: You Tube, Tik Tok, Instagram, blogs, in‑person talks, workshops, courses, writing, seminars.
• Time spent in a pre‑sales solutions, post‑sales, support, implementation, or technical account role.

Compensation

• Logistics
• Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience.
• Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience.
• Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position.
• Location‑based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. Some roles may require more in‑office time.
• Visa sponsorship: We do sponsor visas.

However, we are not able to successfully sponsor visas for every role and every candidate; if we make you an offer, we will make every reasonable effort to obtain a visa.

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