Customer Success Manager, Beneficial Deployments, EMEA London, UK

About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the Role

Join Anthropic’s Customer Success team as an EMEA‑based Customer Success Manager supporting our Beneficial Deployments initiatives. In this role, you’ll apply enterprise‑grade customer success practices to partnerships with mission‑driven organizations. Anthropic’s Beneficial Deployments team is focused on building AI for good through partnerships with high‑impact organizations across education, public health, life sciences, economic mobility, and more.

As the dedicated Customer Success Manager, you’ll be the strategic partner and trusted advisor across EMEA – helping partners harness Claude’s full potential across API, Claude for Enterprise, and Claude Code to amplify their social impact across program delivery, research, fundraising, and operations. Your focus will be helping nonprofit organizations scale their AI adoption effectively, implementing change‑management strategies suited to mission‑driven cultures, optimizing use cases for maximum social impact, and demonstrating value that supports continued investment and expansion.

As one of our early CSMs in EMEA, you’ll pioneer — building regional processes, establishing new customer relationships, and representing Anthropic’s brand in a high‑growth market. You’ll operate with significant autonomy while maintaining strong alignment with global teams.

Responsibilities

• Build trusting, strategic relationships with nonprofit leaders, program officers, and mission‑driven stakeholders to understand their organizational goals, programmatic needs, and social impact objectives, identifying opportunities for optimization and expanded AI deployment.
• Become an expert in Anthropic's products across API, Claude for Enterprise, and Claude Code, understanding the technical nuances and best practices for each to guide customers to the right solutions.
• Leverage your deep knowledge of the customer and regional nuances to proactively drive usage planning, understanding current and future consumption/adoption and how it creates realized value for the customer.
• Monitor usage patterns and proactively drive adoption — identifying optimization opportunities, addressing under‑utilization across consumption‑based (API) and seat‑based products, and discovering new applications for Claude across departments and workflows.
• Create and maintain customer enablement resources — identifying opportunities to develop scalable assets that drive efficiency across the partner portfolio.
• Serve as the customer’s thought partner, enhancing their knowledge of Claude products by socializing Anthropic’s product roadmap, driving awareness on new products and engaging Product PMs.
• Document and quantify value realized through social impact outcomes, program effectiveness metrics, cost savings, and mission amplification to build compelling cases for continued investment in AI.
• Own the partnership experience across the organization’s lifecycle—managing comprehensive account and success plans grounded in the organization’s mission and social impact objectives, conducting Quarterly Impact Reviews that demonstrate measurable impact, and serving as the primary conduit between the organization and Anthropic.

You may be a good fit if you have:

• 5+ years of experience in customer‑facing roles (Customer Success, Consulting, Solutions Architect, Functional Consultant, Success Engineer or similar), with preference for experience supporting mission‑driven organizations or working at the intersection of technology and public good.
• Experience driving success across both consumption‑based and seat‑based business models, with understanding of different expansion levers and success metrics for each.
• Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns.
• Experience explaining and demonstrating technical products to various audiences.
• Strategic mindset to identify growth opportunities for expanded social impact and translate them into actionable expansion plans.
• Strong cross‑functional collaboration skills with ability to advocate effectively for customer needs.
• Passion for both AI and social impact work, with a strong interest in ensuring frontier AI systems are developed safely, ethically, and deployed to benefit society.
• A knack for bringing order to chaos and an enthusiastic “roll up your sleeves” mentality. You are a true team player.
• (Bonus) Fluency in French, German, Spanish or Italian.

Compensation

The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the sales commissions/bonuses target and annual base salary for the role.

Logistics

• Minimum education: Bachelor's degree or an equivalent combination of education, training, or experience.
• Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience.
• Minimum years of experience: The level of experience required will correlate with the internal job level requirements for the position.
• Location‑based hybrid policy: We expect all staff to be in one of our offices at least 25% of the time. Some roles may require more time in our offices.
• Visa sponsorship: We sponsor visas for qualified candidates.

Benefits and Compensation

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.