Crisis Management Specialist in London

About Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

We are seeking a Crisis Management Specialist to join Anthropic's Global Safety, Intelligence, and Security (GSIS) team. In this role, you will be responsible for designing, building, and operationalizing Anthropic's enterprise crisis management program—equipping the company to prevent, prepare for, respond to, and recover from crises that could impact our people, operations, or mission. This role sits at the intersection of emergency management, organizational resilience, and executive communication. You will lead crisis exercises and real‐world activations, develop scalable response plans and playbooks, and build the capabilities of cross‐functional teams to respond effectively under pressure. You will be a visible, trusted partner across the organization—known for your steady judgment, clear communication, and relentless focus on continuous improvement.

This is an individual contributor role with significant program ownership and the opportunity to help shape a function that is foundational to Anthropic's long‐term resilience. As Anthropic scales globally, the stakes and complexity of our crisis management needs are growing—and this role is critical to meeting that challenge.

Responsibilities

• Design, develop, and maintain Anthropic's crisis management program, including response plans, playbooks, protocols, and governance structures aligned with industry frameworks (NIMS/ICS, ISO 22301).
• Plan and facilitate crisis exercises and tabletop simulations of increasing complexity to test plans, build team capabilities, and identify improvement opportunities across GSIS and cross‐functional partners.
• Serve as Incident Commander or direct support to the Incident Commander during crisis activations, providing leadership and coordination across response teams in real time.
• Develop and deliver crisis readiness training for GSIS team members, executive stakeholders, and cross‐functional response partners.
• Lead after‐action reviews following exercises and real‐world incidents; track corrective actions to completion and incorporate lessons learned into future planning.
• Collaborate with Legal, People, Communications, IT Security, and Facilities to build coordinated, cross‐functional crisis response capabilities.
• Support broader business continuity and resilience initiatives, including business impact analyses and threat/hazard assessments.
• Monitor the threat environment for developments relevant to Anthropic's operations and advise leadership on emerging risks.

You May Be a Good Fit If You

• Have 8+ years of professional experience in crisis management, emergency management, or incident response.
• Have demonstrated experience as an Incident Commander, including leading cross‐functional response teams in high‐stress, rapidly evolving situations.
• Hold a bachelor's degree or higher in Emergency Management, Risk Management, Business Administration, or equivalent practical experience.
• Have designed and facilitated crisis exercises at multiple levels of complexity, with the ability to build realistic, instructive scenarios.
• Possess exceptional written and verbal communication skills, including experience developing and delivering executive briefings during active incidents.
• Can manage multiple active workstreams simultaneously under time pressure with minimal oversight.
• Thrive in fast‐moving, ambiguous environments and bring a continuous improvement mindset to everything you build.
• Are available for on‐call support and can work flexible hours, including nights and weekends, during crisis events.

Strong Candidates May Also Have

• Familiarity with NIMS/ICS and experience applying those frameworks in a corporate or hybrid environment.
• Experience in the technology sector, particularly supporting crisis management for cloud‐native or AI‐driven organizations.
• Professional certifications such as CEM, CBCP, MBCI, or equivalent.
• Knowledge of ISO 22301 and other relevant resilience standards and frameworks.
• Experience with crisis management platforms and mass notification tools (e.g., Everbridge, Veoci, OnSolve).
• Background developing crisis communications strategies and stakeholder messaging frameworks.

Logistics

• Education requirements: We require at least a Bachelor's degree in a related field or equivalent experience.
• Location‐Based Hybrid Policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
• Visa Sponsorship: We do sponsor visas! However, we aren’t able to successfully sponsor visas for every role and every candidate.

Inclusion Statement

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.

Your Safety Matters to Us

To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings.

Come Work with Us!

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.