At a Glance
- Tasks: Engage clients through outreach and guide them in the sales process.
- Company: Dynamic company focused on customer engagement and support.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Join a supportive team with a focus on professional development.
- Why this job: Make a real impact by helping clients achieve their goals.
- Qualifications: 1-2 years in sales or customer service; strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Responsible for engaging prospective clients through outreach, conducting discovery conversations, and guiding them through the early stages of the sales process. Maintains accurate records, manages ongoing communication and follow-up, and supports smooth handoffs to ensure continuity within the sales pipeline.
Essential Functions and Responsibilities
- Engage and guide prospective clients through timely outreach via phone, SMS, and email, leading structured discovery conversations to understand project vision, timeline, budget, and decision-making process while addressing questions and concerns with confidence and curiosity.
- Assess client needs and alignment by evaluating readiness and fit, providing thoughtful guidance on next steps, and ensuring accurate updates within the sales pipeline.
- Execute consistent follow-up and client engagement by managing multi-touch communication throughout the lead lifecycle, including reschedules, no-shows, and re-engagement of inactive opportunities.
- Maintain accurate and detailed CRM records by documenting all client interactions, updates, and next steps to ensure a seamless and well-informed customer experience.
- Facilitate smooth consultation handoffs by capturing key discovery insights, preparing Design Consultants with relevant client context, and proactively managing appointment recovery opportunities to support successful outcomes.
Qualifications – Knowledge, Skills & Abilities
- High school diploma/GED required.
- 1-2 years in inside sales, SDR/BDR, appointment-setting, or high-volume customer engagement.
- Experience in home improvement, real estate, or other high-consideration purchase environments.
- Ability to conduct discovery conversations that build rapport and surface genuine insight — not just collect data.
- Strong verbal communication: clear, confident, and genuinely curious about what customers are trying to accomplish.
- CRM discipline: accurate, complete records are a professional standard, not an afterthought.
- Comfort managing multiple leads across different pipeline stages simultaneously.
- Familiarity with structured sales methodologies (SPIN, Sandler, Challenger, or similar).
- Exposure to contact center platforms, power dialers, or SMS outreach tools.
Physical Requirements
- Primarily sedentary work performed in an office environment.
- Ability to communicate promptly and clearly via phone and computer.
Acknowledgement: Position duties and expectations change over time. This job description is not intended to be an all-inclusive, exclusive or exhaustive list of the job functions that an employee in this position may be asked to perform from time to time. The employee may perform other related duties as assigned to meet the ongoing needs of the Company.
Client Advisor (Lead Generation, Customer Service, Customer Support) in Warminster employer: Anthony & Sylvan Pools
As a Client Advisor, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. Our company fosters a culture of collaboration and innovation, offering comprehensive training and mentorship opportunities to help you excel in your role. Located in a vibrant area, we provide a range of benefits including flexible working arrangements and a strong emphasis on work-life balance, making us an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Client Advisor (Lead Generation, Customer Service, Customer Support) in Warminster
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Anthony & Sylvan Pools. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Anthony & Sylvan Pools before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Advisor (Lead Generation, Customer Service, Customer Support) in Warminster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Anthony & Sylvan Pools:Your cover letter is your chance to shine! Tell us why you want to work at Anthony & Sylvan Pools specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Anthony & Sylvan Pools!
How to prepare for a job interview at Anthony & Sylvan Pools
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
