At a Glance
- Tasks: Lead a dedicated team to deliver top-notch supporter care and manage enquiries.
- Company: Join Anthony Nolan, a compassionate organisation making a real difference.
- Benefits: Enjoy a competitive salary, 27 days leave, and a supportive work environment.
- Other info: Hybrid working with opportunities for personal and professional growth.
- Why this job: Shape supporter experiences and drive impactful fundraising initiatives.
- Qualifications: Experience in customer service management and strong communication skills.
The predicted salary is between 39000 - 42000 € per year.
This is a key role responsible for leading the day-to-day delivery of supporter care, ensuring a high-quality, responsive and empathetic service across all supporter touchpoints. You will manage a small, dedicated team of Supporter Care Officers, overseeing enquiry handling, income processing and data management, while maintaining strong operational standards and compliance. As the first point of contact for many of our supporters, the team plays a vital role in shaping supporter perceptions and enabling effective fundraising.
You will work closely with colleagues across fundraising, engagement, technology and finance to ensure a seamless supporter experience and support the delivery of campaigns and activities. You will also use supporter insight and feedback to drive continuous improvement and contribute to wider Supporter Experience initiatives and transformational projects, helping to embed more consistent and supporter‑centric ways of working across the organisation.
Qualifications and skills:
- Experience managing a customer service or supporter care team
- Strong operational and organisational skills, with attention to detail
- Experience using CRM systems and managing supporter data
- Confidence handling complex enquiries and escalations
- Excellent communication and relationship‑building skills
- A proactive approach to improving processes and services
Benefits:
- A competitive salary
- 27 days annual leave, pension scheme, childcare vouchers, access to counselling via a 24‑hour Employee Assistance Programme
- A stimulating work environment full of opportunities to learn and develop
- Life Assurance of four times annual salary
- Travel season ticket loan, Cycle to work Scheme
- And more!
Anthony Nolan is a Disability Confident Committed and Living Wage accredited employer. All applicants must be able to demonstrate the right to work in the UK.
Supporter Care Manager employer: Anthony Nolan
Anthony Nolan is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and development. With a competitive salary and generous benefits, including 27 days of annual leave and access to a 24-hour Employee Assistance Programme, employees are empowered to thrive both personally and professionally. Located in Hampstead, London, the hybrid working model allows for flexibility while being part of a dedicated team that plays a crucial role in enhancing supporter experiences and driving impactful fundraising initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Care Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Anthony Nolan. A friendly chat can open doors and give you insider info on what they’re really looking for.
✨Tip Number 2
Prepare for the interview by practising common questions related to supporter care. Think about how your experience aligns with their needs, and be ready to share specific examples that showcase your skills.
✨Tip Number 3
Show your passion for supporter care! During interviews, express why you’re excited about the role and how you can contribute to enhancing the supporter experience at Anthony Nolan.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Supporter Care Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Supporter Care Manager role. Highlight your experience in managing customer service teams and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills:Since this role involves a lot of interaction with supporters, it's crucial to demonstrate your excellent communication abilities. Use clear and engaging language in your application to reflect how you would connect with our supporters. Remember, first impressions count!
Highlight Your Organisational Skills:We’re looking for someone with strong operational and organisational skills. In your application, share examples of how you've successfully managed teams or projects in the past. This will show us that you can keep everything running smoothly at Anthony Nolan.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Anthony Nolan
✨Know Your Supporter Care Inside Out
Before the interview, make sure you understand what supporter care means for the organisation. Familiarise yourself with their values and how they interact with supporters. This will help you demonstrate your passion for providing excellent service and show that you’re a great fit for the role.
✨Showcase Your Team Management Skills
Be prepared to discuss your experience managing a customer service or supporter care team. Think of specific examples where you’ve led a team to success, handled complex enquiries, or improved processes. This will highlight your leadership abilities and operational skills.
✨Demonstrate Your Communication Prowess
Since this role involves building relationships, practice articulating your thoughts clearly and empathetically. Use examples from your past experiences to illustrate how you’ve effectively communicated with supporters and resolved issues. This will showcase your relationship-building skills.
✨Bring Data Management to the Forefront
As the role involves managing supporter data, be ready to discuss your experience with CRM systems. Highlight any specific tools you’ve used and how you’ve ensured data accuracy and compliance. This will show that you’re detail-oriented and capable of handling the operational aspects of the job.
