Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead efforts to enhance supporter experiences and engagement with our cause.
- Company: Join Anthony Nolan, a pioneering charity dedicated to saving lives through stem cell transplants.
- Benefits: Enjoy a competitive salary, 27 days leave, hybrid work, and various perks like childcare vouchers.
- Why this job: Make a real impact in fundraising while working in a dynamic and supportive environment.
- Qualifications: Experience in supporter journeys, project management, and creative problem-solving is essential.
- Other info: This role offers the chance to shape our fundraising programme and help save lives.
The predicted salary is between 37000 - 46000 £ per year.
Join to apply for the Senior Supporter Experience Manager role at Anthony Nolan
Continue with Google Continue with Google
3 weeks ago Be among the first 25 applicants
Join to apply for the Senior Supporter Experience Manager role at Anthony Nolan
We’re Anthony Nolan. We’re here to uncover the answers inside us. Answers for people with blood cancer and blood disorders. Answers that will not only improve lives today but save them tomorrow.
By uniting people and science, we’re growing our world-leading stem cell register, so everyone who needs a transplant, can find their lifesaving match. We’re currently giving four people a day another chance to live.
Driven by patients, backed by stem cell donors, and powered by science, we won’t stop until we’ve unlocked the cures, treatments and transplants that will transform the future for more patients. And together, we can reach the remarkable day where every patient who needs us can not only survive, but thrive.
If you\’re inspired by this vision, and feel you have the skills and experience we need to help achieve it, we\’d love you to join our lifesaving team.
We are looking for a Senior Supporter Experience Manager to join our Fundraising team.
Title: Senior Supporter Experience Manager
Salary: £43,260 – £46,350 per annum
Contract: Permanent
Hours: 35 per week (standard Anthony Nolan working hours)
Location: Hybrid, with head office in Hampstead, London
Closing Date: 1 July 2024
Job Summary
This new role will lead cross-programme efforts to improve our supporters’ customer experience and connection to the cause. We are looking to develop across areas including:
- Frequency of contact with supporters
- Personalisation and, where appropriate, bespokeness
- Two-way engagement and ‘supporter voice’
- A more holistic approach for those who support in multiple ways
As our first Senior Supporter Experience Manager, we want you to lead the charge for a better supporter experience; facilitate and project-manage needed change; while bringing together and rolling out good stewardship practice where it exists.
We are looking for someone with:
- Significant experience of developing and delivering supporter journeys and experiences across multiple channels
- Experience of project management and ‘leading without a team’
- A track record of creative problem solving and process change
- Understanding of the behaviours and motivations of supporters.
This will be a busy, diverse, exciting role, with huge scope to put your stamp on our Fundraising programme and personally make a difference.
If you’re a great communicator, organiser, relationship-builder and project manager; if you’re both creative and have an eye for detail; and if you’re up for a challenge – we want to hear from you.
What’s in it for you?
- A competitive salary
- 27 days annual leave, pension scheme, childcare vouchers, access to counselling via a 24-hour Employee Assistance Programme
- A stimulating work environment full of opportunities to learn and develop
- Life Assurance of four times annual salary
- Travel season ticket loan, Cycle to work Scheme
- And more! (further details on our Life at Anthony Nolan page)
Please check out the full job description here , and you can read more about what to expect on the Our recruitment process page.
Release your remarkable, join our team and give someone another chance to live.
Anthony Nolan is a Disability Confident Committed and Living Wage accredited employer.
A ll applicants must be able to demonstrate the right to work in the UK.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
-
Industries
Non-profit Organization Management
Referrals increase your chances of interviewing at Anthony Nolan by 2x
Get notified about new Supporter jobs in London, England, United Kingdom .
London, England, United Kingdom 4 days ago
Slough, England, United Kingdom 4 days ago
London, England, United Kingdom 3 weeks ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 day ago
Join Our Supervisor Community – London & South West Stores
Greater London, England, United Kingdom 1 year ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 3 months ago
Join our Direct To Consumer Talent Community
London, England, United Kingdom 2 days ago
London, England, United Kingdom 3 days ago
Greater London, England, United Kingdom 6 days ago
London, England, United Kingdom 6 months ago
London, England, United Kingdom 1 month ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 week ago
Staines-Upon-Thames, England, United Kingdom 1 week ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 week ago
Challenge Events Assistant (Bespoke Events)
London, England, United Kingdom 7 hours ago
London, England, United Kingdom 1 month ago
London, England, United Kingdom 3 weeks ago
Team Lead – Member and Supporter Experience, THE RAMBLERS
London, England, United Kingdom 1 week ago
B2B Digital Marketing Exec and Content Creator
Data & Insights Manager (part-time, 3 days per week)
London, England, United Kingdom 13 hours ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 3 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Senior Supporter Experience Manager employer: Anthony Nolan
Contact Detail:
Anthony Nolan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Supporter Experience Manager
✨Tip Number 1
Familiarise yourself with Anthony Nolan's mission and values. Understanding their focus on improving the lives of those with blood cancer will help you align your experience and passion with their goals during discussions.
✨Tip Number 2
Network with current or former employees of Anthony Nolan. Engaging with them can provide insights into the company culture and expectations for the Senior Supporter Experience Manager role, which can be invaluable in your approach.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved supporter experiences in previous roles. Highlighting your project management skills and creative problem-solving abilities will demonstrate your fit for this position.
✨Tip Number 4
Stay updated on trends in fundraising and supporter engagement. Being knowledgeable about current best practices will allow you to contribute fresh ideas and show your commitment to enhancing the supporter journey at Anthony Nolan.
We think you need these skills to ace Senior Supporter Experience Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Senior Supporter Experience Manager position. Tailor your application to highlight how your experience aligns with their needs.
Craft a Compelling CV: Your CV should clearly showcase your relevant experience in developing supporter journeys and project management. Use specific examples that demonstrate your creative problem-solving skills and understanding of supporter motivations.
Write a Personalised Cover Letter: In your cover letter, express your passion for the mission of Anthony Nolan. Discuss how your skills can contribute to improving supporter experiences and mention any specific ideas you have for enhancing engagement.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Anthony Nolan
✨Understand the Mission
Before your interview, take some time to really understand Anthony Nolan's mission and values. Familiarise yourself with their work in blood cancer and stem cell donation. This will help you connect your answers to their goals and show your genuine interest in the role.
✨Showcase Your Experience
Be prepared to discuss your previous experience in developing supporter journeys and managing projects. Use specific examples that highlight your skills in creative problem-solving and process change, as these are crucial for the Senior Supporter Experience Manager role.
✨Demonstrate Communication Skills
As a Senior Supporter Experience Manager, strong communication is key. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you've built relationships with supporters and engaged them effectively in the past.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team, the challenges they face, and how you can contribute to improving the supporter experience. This shows your enthusiasm and strategic thinking.
