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- Tasks: Lead relationships with patients and families to inspire fundraising and awareness.
- Company: Join Anthony Nolan, a pioneering charity transforming lives through stem cell donations.
- Benefits: Competitive salary, 27 days leave, pension scheme, and professional development opportunities.
- Why this job: Make a real difference by helping patients find lifesaving matches and sharing their stories.
- Qualifications: Experience in relationship management and working with sensitive beneficiaries.
- Other info: Hybrid role with a supportive team and excellent career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
2 days ago Be among the first 25 applicants
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We’re Anthony Nolan. We’re here to uncover the answers inside us. Answers for people with blood cancer and blood disorders. Answers that will not only improve lives today but save them tomorrow.
By uniting people and science, we’re growing our world-leading stem cell register, so everyone who needs a transplant, can find their lifesaving match. We’re currently giving four people a day another chance to live.
Driven by patients, backed by stem cell donors, and powered by science, we won’t stop until we’ve unlocked the cures, treatments and transplants that will transform the future for more patients. And together, we can reach the remarkable day where every patient who needs us can not only survive, but thrive.
If you’re inspired by this vision, and feel you have the skills and experience we need to help achieve it, we’d love you to join our lifesaving team.
We are looking for a Patient Appeal Manager to join our team, working across Engagement and Fundraising.
Title: Patient Appeal Manager
Salary: £42,000 per annum
Contract: 12-month fixed term
Hours: 35 per week (standard Anthony Nolan working hours)
Location: Hybrid, with head office in Hampstead, London
Sadly, not every patient currently finds a matching donor on the stem cell register. This role will work with patients, and their families, who have been told there currently isn’t a matching donor on the register. Through this incredibly difficult time, some patients and families find strength in sharing their story with hope of helping others, inspiring people to join the stem cell register, fundraising to support our lifesaving work and raising awareness of Anthony Nolan. This role will lead relationships with these families, bringing together colleagues across the organisation to help people make a lifesaving impact through their story.
We are looking for someone who is an excellent relationship manager, with the ability to inspire, empower and manage difficult conversations with sensitivity. You will take a collaborative approach to working with colleagues across Register Development, Fundraising, Communications and the wider organisation, unlocking opportunities and connections, driving impact and championing patient appeals.
This role offers the chance to make a significant impact by driving awareness, fundraising and donor recruitment while providing excellent supporter experience, ultimately bring forward the day when every patient who needs us can survive and thrive.
Essential Attributes
- Experience of leading cross-team projects
- Experience of working with beneficiaries, service users or patients and the ability to manage sensitive relationships
- Excellent relationship and stakeholder management skills
- Ability to prioritise a workload which includes project delivery, day-to-day activities and emerging opportunities.
- Excellent written and verbal communication skills, including the ability to influence and motivate a range of internal and external stakeholders.
- The ability to drive process improvements and innovation.
What’s in it for you?
- A competitive salary
- 27 days annual leave (pro rata), pension scheme, childcare vouchers, access to counselling via a 24-hour Employee Assistance Programme
- A stimulating work environment full of opportunities to learn and develop
- Life Assurance of four times annual salary
- Travel season ticket loan, Cycle to work Scheme
- And more! (further details on our Life at Anthony Nolan page)
Please check out the full job description here, and you can read more about what to expect on the Our recruitment process page.
Please note: We encourage you to apply as soon as possible – this advert may close early if we receive a high volume of strong applications.
Release your remarkable, join our team and give someone another chance to live. Anthony Nolan is a Disability Confident Committed and Living Wage accredited employer.
All applicants must be able to demonstrate the right to work in the UK.
London, England, United Kingdom
Note: This description consolidates the essential information about the role. Variations may occur as the recruitment process progresses.
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Patient Appeal Manager employer: Anthony Nolan
Contact Detail:
Anthony Nolan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Appeal Manager
✨Tip Number 1
Get to know the company inside out! Research Anthony Nolan's mission and values, especially their work with patients and stem cell donors. This will help you connect your experience to their goals during interviews.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn to get insights about the culture and expectations. A personal connection can give you an edge in the application process.
✨Tip Number 3
Prepare for those tricky questions! Think about how you would handle sensitive conversations with patients and families. Practising your responses can help you feel more confident when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our lifesaving team!
We think you need these skills to ace Patient Appeal Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for the cause shine through. We want to see how inspired you are by our mission at Anthony Nolan and how you can contribute to making a difference in patients' lives.
Tailor Your Experience: Make sure to highlight your relevant experience in relationship management and working with sensitive situations. We’re looking for someone who can connect with patients and families, so share specific examples that showcase your skills.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured writing that communicates your ideas effectively. Avoid jargon and make it easy for us to see why you’re the right fit for the Patient Appeal Manager role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this amazing opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Anthony Nolan
✨Know the Mission
Before your interview, dive deep into Anthony Nolan's mission and values. Understand how they impact patients and their families. This will not only help you connect with the interviewers but also show that you're genuinely passionate about making a difference.
✨Showcase Your Relationship Management Skills
Prepare specific examples of how you've successfully managed sensitive relationships in the past. Think about times when you’ve inspired or empowered others, especially in challenging situations. This role is all about connection, so highlight your interpersonal skills.
✨Be Ready for Difficult Conversations
Since this role involves managing tough discussions with patients and families, practice how you would approach these conversations. Show that you can handle emotional topics with empathy and professionalism, which is crucial for this position.
✨Collaborative Spirit
Emphasise your experience in leading cross-team projects. Be prepared to discuss how you’ve worked collaboratively with different departments to achieve a common goal. This will demonstrate your ability to drive impact and champion patient appeals effectively.