At a Glance
- Tasks: Lead strategic initiatives to enhance business delivery and customer engagement in a life-saving environment.
- Company: Join Anthony Nolan, a pioneering organisation transforming lives through stem cell transplants.
- Benefits: Enjoy a competitive salary, generous leave, pension scheme, and professional development opportunities.
- Other info: Dynamic workplace with a commitment to diversity and employee well-being.
- Why this job: Make a real difference by driving operational excellence in a mission-driven team.
- Qualifications: Proven leadership in healthcare or life sciences with strong commercial and operational skills.
The predicted salary is between 60000 - 60000 £ per year.
We are Anthony Nolan. We unite people and science – matching stem cell donors to those in need of transplants and treatments and growing our world-leading stem cell register, so everyone can find the lifesaving match they need. Thanks to Shirley and Anthony Nolan, our register of almost a million potential donors, our cell and gene therapy research and our expertise in stem cell transplants, we currently help four patients a day in need of a transplant, giving more people another chance to live. Driven by patients, backed by stem cell donors, and powered by science, we won’t stop until we’ve unlocked the cures, treatments and transplants that will transform the future for more patients. And together, we can reach the remarkable day where every patient who needs us can not only survive, but thrive. If you're inspired by this vision, and feel you have the skills and experience we need to help achieve it, we'd love you to join our lifesaving team.
We are looking for a Head of Business Delivery to join our H&I Laboratories team. The Head of Business Delivery is responsible for the strategic leadership of the Business Delivery function, encompassing commercial development, customer engagement, operational support services and service delivery across Anthony Nolan Laboratories. Working across the organisation, you will lead customer engagement, commercial growth and operational support services, ensuring H&I laboratories have the facilities, equipment, consumables, systems and infrastructure required to deliver safe, high-quality clinical and commercial services. Reporting to the Director of Laboratory Operations, you will lead the Business Delivery Supervisor and Laboratory Operations Supervisor, driving operational excellence, sustainable growth and continuous improvement across the function.
We are looking for someone who has:
- Significant leadership experience within a regulated healthcare, diagnostics, life sciences or H&I laboratory environment.
- Experience leading commercial service delivery and customer relationship management.
- Experience developing business opportunities and managing commercial contracts.
- Strong operational leadership skills, including oversight of procurement, H&I laboratory infrastructure, facilities or operational support services.
- Experience managing budgets, financial performance and business planning.
- Excellent stakeholder management skills with the ability to influence at all levels.
- Experience of working within ISO 15189, EFI or other regulated H&I laboratory environments.
What's in it for you?
- A competitive salary
- 27 days annual leave, pension scheme, childcare vouchers, access to counselling via a 24-hour Employee Assistance Programme
- A stimulating work environment full of opportunities to learn and develop
- Life Assurance of four times annual salary
- Travel season ticket loan, Cycle to work Scheme
- And more!
Anthony Nolan is a Disability Confident Committed and Living Wage accredited employer. All applicants must be able to demonstrate the right to work in the UK.
Head of Business Delivery employer: Anthony Nolan
At Anthony Nolan, we are not just a charity; we are a community dedicated to saving lives through innovative science and compassionate outreach. As a Social Media Assistant, you will thrive in a supportive hybrid work environment in Hampstead, London, where your contributions directly impact the lives of patients in need of transplants. With a competitive salary, generous annual leave, and numerous professional development opportunities, joining our team means being part of a mission that transforms futures and fosters personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Business Delivery
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Anthony Nolan.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Anthony Nolan.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Anthony Nolan, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Head of Business Delivery
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Anthony Nolan.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Anthony Nolan.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Anthony Nolan. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Anthony Nolan. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Anthony Nolan
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Anthony Nolan’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
