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- Tasks: Engage customers through events, webinars, and managing tenders to boost satisfaction and revenue.
- Company: Join a leading SaaS technology provider known for exceptional customer engagement and satisfaction.
- Benefits: Enjoy a hybrid work model with flexibility and opportunities for personal growth.
- Why this job: Make a real impact in a dynamic sales environment while building strong customer relationships.
- Qualifications: Experience in customer engagement or account management is preferred; tech-savvy candidates are encouraged.
- Other info: If you're driven and organised, we want to hear from you ASAP!
The predicted salary is between 20000 - 40000 £ per year.
A genuine chance to join a leading SaaS technology provider in a competitive vertical. These guys stand out because they listen and engage with customers and become trusted, mainly because they always deliver what the customer wants. As part of this ongoing drive for complete customer engagement and satisfaction, they are now looking to recruit a Customer Engagement Manager, someone both keen and driven to get involved in a dynamic sales process where they can become a key member of the commercial team. This will suit someone that likes to make an impact through effort and skill in a commercial environment.
Responsibilities include:
- All aspects of Customer engagement including:
- Event management, co-ordination and reporting.
- Managing tenders.
- Webinars.
- Updating sales procedures and processes.
- Increase revenue by acquiring new customers.
- Increase revenue up-selling to existing accounts.
- Maintain customer satisfaction through regular contact.
- Assist customers in understanding how to gain benefits from the solution.
The ideal person:
- Experienced in customer engagement, account management or account development.
- Currently in a technology environment or want to be in technology, in particular SaaS.
- Good interpersonal skills.
- Strong relationship building skills, highly organised, driven and motivated to do well.
If this sounds like you, drop your CV in ASAP, tell us why you're the one for the role, we will get back to you straight away.
Customer Engagement Manager employer: Anthony Marks
Contact Detail:
Anthony Marks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Manager
✨Tip Number 1
Familiarise yourself with the SaaS industry and its trends. Understanding the competitive landscape and customer needs will help you engage more effectively during interviews and demonstrate your passion for the role.
✨Tip Number 2
Network with professionals in the customer engagement and SaaS sectors. Attend relevant events or webinars to connect with potential colleagues and gain insights into what makes a successful Customer Engagement Manager.
✨Tip Number 3
Prepare examples of how you've successfully managed customer relationships or driven engagement in previous roles. Being able to share specific stories will showcase your skills and make you stand out as a candidate.
✨Tip Number 4
Research StudySmarter's approach to customer engagement. Understanding our values and how we interact with customers will allow you to align your answers with our mission during the interview process.
We think you need these skills to ace Customer Engagement Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer engagement, account management, or account development. Emphasise any roles you've had in a technology environment, particularly SaaS, to show you're a good fit for the position.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about customer engagement and how your skills align with the responsibilities listed in the job description. Mention specific examples of how you've successfully managed customer relationships or driven revenue growth in previous roles.
Showcase Your Interpersonal Skills: Highlight your interpersonal and relationship-building skills throughout your application. Use examples that demonstrate your ability to engage with customers effectively and maintain their satisfaction.
Express Your Motivation: Clearly convey your motivation to work in a dynamic sales process and your desire to make an impact. This can be included in both your CV and cover letter, showing that you are driven and organised, ready to contribute to the team.
How to prepare for a job interview at Anthony Marks
✨Showcase Your Customer Engagement Experience
Be prepared to discuss your previous roles in customer engagement or account management. Highlight specific examples where you successfully built relationships and improved customer satisfaction, as this is crucial for the role.
✨Demonstrate Your Knowledge of SaaS
Since the position is within a SaaS technology provider, make sure you understand the basics of SaaS and how it differs from traditional software. Be ready to discuss how you can help customers maximise their use of the solutions offered.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle customer issues. Think of scenarios where you had to manage a difficult customer or improve a process, and be ready to explain your approach and the outcomes.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's customer engagement strategies and future goals. This shows your genuine interest in the role and helps you understand how you can contribute to their success.
