At a Glance
- Tasks: Provide 1st line IT support and solve technical issues for clients.
- Company: Leading Bristol-based IT technology services provider with a dynamic team.
- Benefits: Salary up to £28,000, clear career path, and full training provided.
- Other info: Office-based role with on-call opportunities and potential for career advancement.
- Why this job: Join a growing company and develop your skills in cloud and SaaS support.
- Qualifications: Experience in IT support, knowledge of Windows, Office 365, and networking.
The predicted salary is between 24000 - 28000 £ per year.
Overview
Salary: £20,000 - 28,000 per year
Requirements:
- Ideally previous IT technical support experience gained in a busy IT environment
- Knowledge of Windows PCs and server operations is advantageous
- Understanding of Office 365 is advantageous
- Linux knowledge would be a bonus
- Ideally experienced across all areas of office networks
- Experience working for a managed service provider is advantageous
- Hard-working and keen to develop within a scale-up business
- Strong relationship-building skills and good communication skills
- A natural problem solver
Responsibilities:
- Provide 1st line technical support as a Software Support Consultant / IT Support Specialist
- Handle internal and external remote dial-ups
- Get involved in projects as required
- Support office-based operations in a busy IT services environment
Technologies:
- Cloud
- Support
- Linux
- Office 365
- Windows
1st Line Support Engineer in Portishead employer: Anthony Marks
Join a leading IT technology services provider in Bristol, where you will be part of a dynamic team dedicated to innovation and growth. With a strong focus on employee development, we offer clear career paths and comprehensive training in cloud and SaaS support, ensuring that you can maximise your potential. Our supportive work culture encourages collaboration and problem-solving, making it an excellent environment for those looking to advance their careers in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Support Engineer in Portishead
✨Tip Number 1
Network like a pro! Reach out to current employees at the company or in similar roles on LinkedIn. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. We should be ready to showcase our problem-solving skills and technical knowledge, especially around Windows, Office 365, and networking.
✨Tip Number 3
Show off your soft skills! Being a natural communicator and relationship builder is key in this role. We need to demonstrate how we can connect with both internal teams and clients during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to dive into the tech world.
We think you need these skills to ace 1st Line Support Engineer in Portishead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your IT support experience and any relevant skills, like knowledge of Windows PC and Office 365. We want to see how your background fits with what we're looking for!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Tell us why you're passionate about IT support and how you can contribute to our team. Keep it friendly and professional – we love a good story!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We’re all about natural problem solvers, so let us know how you’ve made a difference in past positions.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Anthony Marks
✨Know Your Tech Basics
Make sure you brush up on your knowledge of Windows PC, Server Ops, and Office 365. Being able to discuss these topics confidently will show that you're ready for the technical challenges of the role.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've tackled technical issues in the past. This could be anything from troubleshooting a network problem to resolving software glitches. Real-life scenarios will demonstrate your ability to think on your feet.
✨Communicate Clearly
As a 1st Line Support Engineer, you'll need to communicate effectively with both internal teams and clients. Practice explaining technical concepts in simple terms, as this will highlight your relationship-building skills and make you stand out.
✨Be Ready to Get Stuck In
The job requires a hands-on approach, so be prepared to discuss your willingness to dive into projects and support tasks. Show enthusiasm for the role and express your eagerness to contribute to the team’s success.
