At a Glance
- Tasks: Support legal teams in delivering exceptional service to clients in the Childcare sector.
- Company: Respected legal firm with a focus on client care and professional development.
- Benefits: Hybrid working, 25 days holiday, gym access, and volunteering opportunities.
- Other info: Newly refurbished office in Birmingham with great facilities and career growth potential.
- Why this job: Make a real difference by supporting vulnerable individuals and gaining valuable experience.
- Qualifications: Strong organisational skills, excellent typing speed, and a commitment to confidentiality.
The predicted salary is between 36000 - 44000 £ per year.
Do you enjoy providing exceptional support and helping legal teams deliver the best possible service to clients? As a Client Services Executive, you’ll play a key role in supporting our Legal Advisors working within our respected Childcare Team. You’ll provide vital administrative and client-focused support to help the team deliver an excellent service.
The role will primarily be to support fee earners in the Child Care team but there is opportunity to work across the rest of the private client teams which include family, personal planning and management, mental health and Court of Protection.
Key Responsibilities
- Typing via dictation
- Document amendments - to include applications to court, court orders, witness statements etc
- Diary Management
- File management - to include opening and closing files, carrying out compliance checks, scanning and saving documents to the document management system
- Contact with clients and professionals via telephone and email
Skills, Knowledge and Expertise
This role involves working with highly sensitive and confidential information relating to vulnerable individuals. The successful candidate will demonstrate discretion, professionalism and a strong commitment to maintaining confidentiality. Ideally, you will also possess the following skills:
- Strong organisational skills
- Excellent typing speed and accuracy
- Ability to manage a busy workload effectively
- Strong communication and client care skills
- Attention to detail and a proactive approach
Benefits
Birmingham, located roles, we have a newly refurbished office in the City centre with an on-site café and free use of Gym facilities. Hybrid working. 25 days holiday, 2 gift days at Christmas. The opportunity to give back and have 3 days available for social purpose volunteering. All IT equipment and support for effective home working. An excellent development training programme and opportunities to grow sector expertise.
Client Services Executive - Childcare in Birmingham employer: Anthony Collins
Anthony Collins is an excellent employer, offering a supportive and dynamic work environment for Paralegals in the Birmingham Local Government Team. With hybrid working options, a refurbished office, and access to a gym, employees enjoy a healthy work-life balance while benefiting from 25 days of holiday and ample training opportunities for professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Executive - Childcare in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Anthony Collins. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Anthony Collins before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Executive - Childcare in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Anthony Collins:Your cover letter is your chance to shine! Tell us why you want to work at Anthony Collins specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Anthony Collins!
How to prepare for a job interview at Anthony Collins
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
