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- Tasks: Be the go-to person for IT support, solving tech issues and helping colleagues thrive.
- Company: Join Anthony Collins Solicitors, a law firm dedicated to improving lives and communities.
- Benefits: Enjoy 25 days holiday, gym access, and opportunities for social purpose volunteering.
- Why this job: Kickstart your IT career in a supportive environment with excellent training and growth potential.
- Qualifications: Passion for IT and customer service; experience preferred but not essential.
- Other info: Work in a modern office with a café and be part of a values-driven team.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Anthony Collins Solicitors are looking for a First Line Support professional to join our IT team. You’ll be the first point of contact for all IT support queries, providing exceptional customer service while resolving technical issues across the organisation.
This is a fantastic opportunity to work in a collaborative environment, supporting colleagues and contributing to continuous improvement initiatives.
Key Responsibilities:- Provide first-level IT support for hardware, software, mobile devices, and other technical equipment during core working hours (8:00 – 18:00) on site in our Birmingham office.
- Log, troubleshoot, and resolve incidents and service requests via multiple channels.
- Document issues accurately for smooth escalation and resolution.
- Monitor and manage tickets in line with SLAs.
- Support onboarding for new team members, ensuring correct system access.
- Follow defined support procedures and contribute to knowledge sharing.
- Participate in ad hoc IT projects as required.
- Travel occasionally to other offices as needed to provide on-site support.
- Previous experience in an IT support or service desk role (preferred but not essential — if you have a passion for IT, we’d love to hear from you!).
- Strong passion for delivering excellent customer service.
- Excellent written and verbal communication skills.
- Ability to prioritise workload effectively in a busy environment.
- Proactive, solution-oriented mindset with a willingness to learn.
- Familiarity with ITIL frameworks is advantageous but not required.
- 25 days holiday, 2 gift days at Christmas.
- The opportunity to give back and have 3 days available for social purpose volunteering.
- For Birmingham Colleagues, we have a newly refurbished office with an onsite café and free access to an on-site gym.
- All IT equipment and support.
- An excellent technical training programme and opportunities to grow sector expertise.
Anthony Collins Solicitors is a specialist law firm with a clear purpose – to “improve lives, communities and society”. For over 50 years we’ve been successfully combining market-leading legal expertise with a commitment to excellence and long-term relationships underpinned by a strong set of values.
What makes Anthony Collins Solicitors distinctive, beyond simply being a sector-specialist law firm, is our people and the values we share. We’re extremely proud of the calibre of people that we attract; people who are inspired by our values, motivated by our vision and work with our clients to positively influence the society and communities we are building together.
Anthony Collins Solicitors is a committed Equal Opportunities employer promoting equality of opportunity. This means that everyone who either applies to or works for the firm is treated equally, whatever their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation or religious beliefs.
First Line Support in Birmingham employer: Anthony Collins Solicitors
Contact Detail:
Anthony Collins Solicitors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Support in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current employees at Anthony Collins Solicitors on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you'd handle specific technical issues and customer service situations. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your passion for IT! During interviews, share any personal projects or experiences that highlight your enthusiasm and willingness to learn. It’s all about that proactive mindset we love to see.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace First Line Support in Birmingham
Some tips for your application 🫡
Show Your Passion for IT: When you're writing your application, let your enthusiasm for IT shine through! Even if you don't have extensive experience, share any relevant projects or experiences that highlight your interest in technology and problem-solving.
Tailor Your Application: Make sure to customise your application to reflect the key responsibilities and skills mentioned in the job description. Use similar language and examples from your own experience that align with what we're looking for at Anthony Collins Solicitors.
Highlight Customer Service Skills: Since this role is all about providing exceptional customer service, be sure to include examples of how you've successfully helped others in the past. Whether it's in IT or another field, showing your commitment to helping people will make you stand out!
Keep It Clear and Concise: While we love a good story, make sure your application is easy to read and straight to the point. Use clear headings, bullet points, and avoid jargon where possible. This will help us quickly see why you're a great fit for the First Line Support role!
How to prepare for a job interview at Anthony Collins Solicitors
✨Know Your Tech Basics
Brush up on your knowledge of common hardware and software issues. Be ready to discuss how you would troubleshoot problems, as this role is all about providing first-level support. Familiarity with ITIL frameworks can be a bonus, so don’t hesitate to mention any relevant experience.
✨Showcase Your Customer Service Skills
Since this position requires exceptional customer service, think of examples from your past experiences where you’ve gone above and beyond for a customer. Be prepared to explain how you handle difficult situations and maintain a positive attitude under pressure.
✨Demonstrate Your Problem-Solving Mindset
Employers love candidates who are proactive and solution-oriented. During the interview, share specific instances where you identified a problem and took the initiative to resolve it. This will show that you’re not just reactive but also forward-thinking.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the team dynamics or ongoing projects at Anthony Collins Solicitors. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values. Plus, it’s a great way to engage with your interviewers!
