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- Tasks: Enhance customer engagement and retention while advocating for their needs.
- Company: Join a global EdTech firm making a difference in education.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact on customer success in the EdTech space.
- Qualifications: 5+ years in customer success, excellent communication, and multilingual skills.
- Other info: Be part of a dynamic team focused on innovation and customer satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
A global EdTech firm seeks a Customer Success Manager to enhance customer engagement and retention. This remote position requires the candidate to develop strong relationships, manage client expectations, and advocate for customer needs across teams.
The individual should possess over 5 years of relevant experience, excellent communication skills, and a proactive approach to customer service. Fluency in English, French, and Italian is also essential.
The role contributes significantly to achieving customers' success in their interaction with Anthology solutions.
Senior EdTech Customer Success Manager — Remote UK in London employer: Anthology
Contact Detail:
Anthology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior EdTech Customer Success Manager — Remote UK in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the EdTech space, especially those at companies you're interested in. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer success. We should also think about specific examples from our past experiences that showcase our skills in managing client expectations and enhancing engagement.
✨Tip Number 3
Showcase our language skills! If we’re fluent in French or Italian, let’s highlight that during interviews. It’s a big plus in the EdTech world and can set us apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re genuinely interested in being part of the team.
We think you need these skills to ace Senior EdTech Customer Success Manager — Remote UK in London
Some tips for your application 🫡
Show Your Passion for EdTech: When writing your application, let your enthusiasm for the EdTech industry shine through. We want to see how your experience aligns with our mission to enhance customer engagement and retention.
Highlight Relevant Experience: Make sure to detail your 5+ years of experience in customer success or a related field. We’re looking for specific examples that demonstrate your ability to manage client expectations and advocate for customer needs.
Communicate Clearly: Since excellent communication skills are key for this role, ensure your application is well-structured and free of jargon. We appreciate clarity and conciseness, so keep it straightforward and professional.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Anthology
✨Know Your EdTech Stuff
Make sure you brush up on the latest trends in EdTech and how they relate to customer success. Familiarise yourself with Anthology solutions and be ready to discuss how you can enhance customer engagement using these tools.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully managed client expectations and advocated for customer needs in previous roles.
✨Demonstrate Proactivity
Think of specific instances where you took the initiative to solve a problem or improve a process for a customer. This will showcase your proactive approach to customer service, which is crucial for the position.
✨Language Skills Matter
If you're fluent in French and Italian, don’t forget to highlight this during the interview. Be prepared to discuss how your language skills have helped you build relationships with diverse clients in the past.
