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- Tasks: Build strong relationships with customers to ensure their success and achieve business goals.
- Company: Join Anthology, a leading EdTech company impacting 150 million users globally.
- Benefits: Remote work, competitive salary, and a commitment to diversity and inclusion.
- Why this job: Make a real difference in education while helping customers thrive with our solutions.
- Qualifications: Customer-focused mindset and excellent relationship-building skills.
- Other info: Dynamic role with opportunities for growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Remote - United Kingdom. This role is open only to candidates residing in England or Scotland due to operational constraints.
Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals. We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company.
The Customer Success Manager (CSM) ensures that customers see value throughout their entire Anthology journey. With a focus on success and retention, the CSM engages with customers to understand their goals, create plans to achieve those goals, connect them to resources and expertise, resolve issues, and ensure an overall world-class experience. This role works collaboratively with other Anthology teams to ensure customers receive appropriate support, resources, and services, and assists the Sales team in identifying expansion opportunities.
This position is crucial to providing strategic direction, planning, and oversight to customers to foster their continued growth and expansion within their technology and solution footprint and achieve greater perceived ROI from the products in which they have invested. Furthermore, this role is crucial to supporting both the strategic growth areas and metrics of the company as they align to customer engagement, adoption, retention, and expansion.
The ideal candidate for this role embraces a customer-first mindset, excels at building relationships and creating raving fans, and is adept at driving activities that deliver exceptional value to customers in all phases of the lifecycle.
Responsibilities:
- Developing strong relationships with customers centered on ensuring their success and business goals achieved
- Developing and implementing strategies to enhance customer satisfaction and retention
Customer Success Manager in London employer: Anthology
Contact Detail:
Anthology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Anthology on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by researching Anthology's mission and values. We want to show that we’re not just a good fit for the role, but also for the company culture. Tailor our answers to reflect how we align with their goals.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more we rehearse, the more confident we’ll feel when it’s time to shine in front of the hiring team.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can keep us fresh in their minds. Let’s express our enthusiasm for the role and reiterate how we can contribute to their success.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, let your enthusiasm for helping customers shine through. We want to see how you can create raving fans and ensure their success. Share specific examples of how you've done this in the past!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experiences that align with the Customer Success Manager role. We love seeing how your skills match our mission and values, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the role. Remember, less is often more!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Anthology
✨Know the Company Inside Out
Before your interview, dive deep into Anthology's mission and values. Understand their EdTech ecosystem and how they support users globally. This knowledge will help you demonstrate your alignment with their goals and show that you're genuinely interested in contributing to their success.
✨Showcase Your Customer-Centric Mindset
Prepare examples from your past experiences where you've successfully built relationships with customers and helped them achieve their goals. Highlight specific instances where your actions led to increased customer satisfaction or retention, as this aligns perfectly with the role of a Customer Success Manager.
✨Be Ready to Discuss Metrics
Since the role focuses on customer engagement and retention metrics, be prepared to discuss how you've used data to drive decisions in previous roles. Bring examples of how you've measured success and what strategies you implemented to improve customer outcomes.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company's approach to customer success and how they measure ROI for their clients. This shows your enthusiasm for the role and your commitment to understanding how you can contribute to their objectives.
