Client Listening Manager – leading on client listening and client feedback in mid-sized law firm. Hybrid working. Good work life balance. This innovative mid-sized law firm has really invested in its marketing function over the last couple of years. The marketing team offers a collaborative and creative environment that is equally flexible, transparent and friendly. In addition, the firm is very client focused with clients commenting about how approachable everyone is The Client Listening Manager role is part of promoting this experience by managing the feedback and insights programme. On a day to day basis the Client Listening Manager will: Establish effective processes for capturing and analysing client feedback and intelligence; Promote a culture of continuous client listening throughout the firm; Conduct client feedback interviews; Play an advisory role to the business around client listening; Report findings from client listening including action points, follow up and tracking; You will have strong client feedback and client listening experience gained within professional services as well as the gravitas to influence both internal stakeholders and clients alike.
Client Listening Manager in London employer: Anthem Consulting
This prestigious US law firm offers an exceptional work environment in London, where collaboration and innovation thrive. As a Business Development Specialist, you will benefit from high partner exposure and the chance to lead BD meetings, fostering your professional growth in a dynamic team. With a strong emphasis on employee development and a supportive culture, this firm is dedicated to providing meaningful and rewarding career opportunities in the legal sector.
