At a Glance
- Tasks: Capture and analyse client feedback to enhance client experience.
- Company: Innovative mid-sized law firm with a focus on collaboration and creativity.
- Benefits: Hybrid working, good work-life balance, and a friendly environment.
- Other info: Join a supportive team dedicated to continuous improvement and client satisfaction.
- Why this job: Make a real impact by promoting client listening and shaping the firm's approach.
- Qualifications: Experience in client feedback within professional services and strong influencing skills.
The predicted salary is between 37800 - 46200 £ per year.
Client Listening Manager – leading on client listening and client feedback in mid-sized law firm. Hybrid working. Good work life balance.
This innovative mid-sized law firm has really invested in its marketing function over the last couple of years. The marketing team offers a collaborative and creative environment that is equally flexible, transparent and friendly. In addition, the firm is very client focused with clients commenting about how approachable everyone is!
The Client Listening Manager role is part of promoting this experience by managing the feedback and insights programme.
On a day to day basis the Client Listening Manager will:
- Establish effective processes for capturing and analysing client feedback and intelligence;
- Promote a culture of continuous client listening throughout the firm;
- Conduct client feedback interviews;
- Play an advisory role to the business around client listening;
- Report findings from client listening including action points, follow up and tracking;
You will have strong client feedback and client listening experience gained within professional services as well as the gravitas to influence both internal stakeholders and clients alike.
Client Listening Manager in Islington employer: Anthem Consulting
This prestigious US law firm offers an exceptional work environment in London, where collaboration and innovation thrive. As a Business Development Specialist, you will benefit from high partner exposure and the chance to lead BD meetings, fostering your professional growth in a dynamic team. With a strong emphasis on employee development and a supportive culture, this firm is dedicated to providing meaningful and rewarding career opportunities in the legal sector.
StudySmarter Expert Advice🤫
We think this is how you could land Client Listening Manager in Islington
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Client Listening Manager at Anthem Consulting!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Anthem Consulting or be willing to refer you for that Client Listening Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Anthem Consulting who’s on the lookout for their next Client Listening Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Client Listening Manager role at Anthem Consulting!
We think you need these skills to ace Client Listening Manager in Islington
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Anthem Consulting. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Anthem Consulting
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Anthem Consulting. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
