Base Salary to £35,000 (negotiable based on experience) + Bonus and Great Benefits
Office Based Central London
Our client is a private owned travel company who specialise in small group tours within Latin America, Africa, Asia and the Middle East.
They are now recruiting for an experienced Ticketing Support Executive who has extensive working knowledge of a major GDS and flights consolidations experience.
The role supports the flights team, booking all clients flights and making any amendments.
This is an office based role in Central London.
Ticketing Support Executive Responsibilities:
- Provide day-to-day support to sales agents on all GDS bookings and on all consolidator bookings and processes
- Manage flights coming into range, ensuring all required international and internal flight bookings are completed
- Maintain and monitor queues, including schedule changes, general queues, web/native bookings, and reissues
- Perform end-of-day checks to ensure all tickets have been issued correctly
- Monitor schedule changes, notify agents and customers, and action any required amendments
- Arrange and process any booking adjustments resulting from schedule changes, updating back-office systems accordingly
- Process ticketing, reissue, and refund requests within required timeframes and company guidelines
Ticketing Support Executive Experience Required:
- Previous experience in a flights or airfares environment
- Strong working knowledge of GDS reservations and ticketing (Amadeus preferred)
- Excellent understanding of fare types, fare rules, ticketing, reissues, and refunds
- Advanced fare management skills, including manual fare builds, name/seat corrections, and complex ticket revalidations
- Ability to navigate between NDC landscape, traditional GDS content and consolidators to ensure we offer all possible options to clients
- Great organisational skills, with the ability to work on multiple tasks at the same time
- Numeracy and a keen attention to detail
Ticketing Support Executive Salary and Benefits:
- Base salary up to £35,000, negotiable depending on experience.
- 10% annual bonus subject to company performance.
- 23 days annual leave
- Pension
- Monday to Friday
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Travel Ticketing Support Executive employer: Antella Travel Recruitment
Join an award-winning travel company in Central London, where innovation and creativity thrive in a supportive hybrid work environment. With a competitive salary, performance bonuses, and ample opportunities for professional growth, this role as a Travel Product Manager offers you the chance to make a significant impact in the tailormade travel sector while enjoying a vibrant team culture and regular social events.
Contact Details:
Antella Travel Recruitment Recruitment Team
