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- Tasks: Manage bookings, provide top-notch customer service, and liaise with suppliers.
- Company: Award-winning tour operator specialising in global escorted tours.
- Benefits: £32,000 salary, 20% bonus, remote work, and generous holiday allowance.
- Why this job: Join a dynamic team and help create unforgettable travel experiences.
- Qualifications: Experience in travel operations, excellent communication, and customer-focused skills.
- Other info: Enjoy fully paid staff travel trips and a supportive work culture.
Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.
£32,000 + 20% bonus and Great Benefits
Fully remote within the UK
Our client is an award-winning tour operator who is a specialist in escorted tours to worldwide destinations. Due to record growth and expansion, they are now recruiting a Travel Operations Executive to join their cruise touring team. This is a pivotal role, being part of the operations team dedicated to looking after everything once the booking has been made and providing the best customer service possible to their clients and travel agent partners.
The day-to-day role will involve answering calls and replying to emails from clients/agents who have questions and queries.
Travel Operations Executive Duties and Responsibilities:
- Managing incoming bookings and cancellations
- Monitoring upcoming tour departures from an operational perspective
- Collecting and uploading passenger details into booking systems ensuring accuracy of personal information, travel documents, preferences, and special requirements
- Creating customers final documents, reviewing for accuracy, consistency, and minor details
- Uploading itineraries into internal systems to format and organize for customer final documents
- Liaising & managing relationships with our suppliers ensuring competitive rates and accurate quotes
- Designing itineraries for the cruise extension department
- Researching innovative ideas for new products
- Communicating with internal and external partners
Travel Operations Executive Experience Required:
- Previous experience in a similar operations/support role within the travel industry is essential within cruising or touring
- Highly customer-focused
- Excellent written and verbal communications skills
- Ability to plan & prioritise effectively, well organised
- Strong interpersonal skills
Travel Operations Executive Base Salary and Benefits:
- Base Salary to £32,000
- Up to 20% bonus annually
- Fully remote within the UK
- Paid overtime for emergency phone cover
- 23 days holiday a year plus your birthday off
- Opportunity for a fully paid staff travel trip (with 5 x staff travel additional leave days) each year
- 5% company contribution to pension scheme
- Company annual profit share payout for all employees
- Subsidised gym membership
To apply for the Travel Operations Executive, please email your CV for consideration and a member of the team will be in touch to discuss the role and company in more detail.
Travel Operations Executive Cruise Touring employer: Antella Travel Recruitment
Contact Detail:
Antella Travel Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Operations Executive Cruise Touring
✨Tip Number 1
Get to know the company inside out! Research their values, recent news, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly. Try mock interviews with friends or family to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join travel industry groups. You never know who might give you a heads-up about the role or even put in a good word for you.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Travel Operations Executive Cruise Touring
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in operations within the travel industry, especially if you've worked with cruises or tours. We want to see how your skills match up with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the travel industry and how you can contribute to our cruise touring team. Keep it friendly and professional!
Show Off Your Customer Service Skills: Since this role is all about providing top-notch customer service, make sure to include examples of how you've gone above and beyond for clients in your previous roles. We love seeing that dedication!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Antella Travel Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of the cruise and touring sectors. Familiarise yourself with the latest trends, popular destinations, and any recent news in the travel industry. This will not only show your passion for the role but also help you answer questions confidently.
✨Showcase Your Customer Service Skills
Since this role is all about providing top-notch customer service, be prepared to share specific examples from your past experiences. Think of situations where you went above and beyond for a client or resolved a tricky issue. This will demonstrate your customer-focused mindset.
✨Be Organised and Detail-Oriented
The job involves managing bookings and ensuring accuracy in documentation. During the interview, highlight your organisational skills and attention to detail. You could mention tools or methods you use to stay organised, as well as how you ensure accuracy in your work.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of the interview. This shows your genuine interest in the company and the role. You might want to ask about the team dynamics, opportunities for growth, or how they measure success in the operations team.
