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- Tasks: Support customers with travel arrangements and handle inquiries efficiently.
- Company: Join a luxury tour operator known for exceptional escorted tours.
- Benefits: Enjoy hybrid working, 22 days leave, travel discounts, and career progression.
- Why this job: Be part of a dynamic team focused on delivering outstanding customer experiences.
- Qualifications: Previous travel industry experience and strong customer service skills are essential.
- Other info: Work Monday to Friday, 9-5.30, with no weekends required.
The predicted salary is between 19200 - 28800 £ per year.
Travel Customer Experience Consultant Base Salary £32,000 + Great Benefits Hybrid – Central London Our client is a luxury niche tour operator who specialise in escorted tours for an affluent and discerning clientele. Due to expansion, they are now seeking a Travel Customer Experience Consultant to join the team. This role is working within the Customer Experience team in conjunction with the sales and product teams. Previous travel experience is required in a similar role handing complaintes is essential. The role is offered on a hybrid basis working Monday to Friday, 9-5.30 with no weekends. Travel Customer Experience Consultant Responsibilities: Maintain communication with overseas agents and suppliers and follow defined procedures to ensure availability of current information Conduct pre-departure checks and provide accurate documents to customers within agreed timescales Support Tour Managers Respond to information relating to issues in an appropriate and timely manner Process cancellations and seek to keep supplier cancellation costs to a minimum Obtain missing booking information from customers to finalise arrangements quickly and efficiently Monitor and act on FCO advice Provide accurate information in the form of written & verbal communication Handle all in-coming calls, e-mails and written enquiries and allocate / action Travel Customer Experience Consultant Experience Required Exceptional customer service skills gained within the travel industry in a similar role dealimng with compaints A high standard of verbal and written communication skills A professional and friendly manner. Approachable to both colleagues and customers Ability to relate to our experienced and discerning travellers Ability to work unsupervised, individually and as part of a team Self-motivated and good at planning and organising own time without supervision, whilst able to meet deadlines and targets Flexible and adaptable to changing priorities Travel Customer Experience Consultant Salary and Benefits Base Salary of £32,000 Hybrid working 22 days annual leave + 8 bank holidays Workplace pension Career progression Travel discounts and fam trips To apply for this Travel Customer Care Consultant role, please forward and a member of the team will be in touch to discuss the role and company
Travel Customer Experience Consultant employer: Antella Travel Recruitment
Contact Detail:
Antella Travel Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Customer Experience Consultant
✨Tip Number 1
Familiarise yourself with the luxury travel market and the specific needs of affluent clients. Understanding their expectations will help you tailor your approach during interviews and demonstrate your suitability for the role.
✨Tip Number 2
Network with professionals in the travel industry, especially those who have experience in customer service roles. Attend industry events or join online forums to gain insights and potentially get referrals that could boost your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've handled complaints in previous roles. Highlighting your problem-solving skills and ability to maintain a professional demeanor under pressure will be crucial in showcasing your fit for this position.
✨Tip Number 4
Research the company’s values and recent developments in the luxury travel sector. Being knowledgeable about their operations and demonstrating your enthusiasm for their brand can set you apart from other candidates.
We think you need these skills to ace Travel Customer Experience Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous travel experience and exceptional customer service skills. Emphasise any roles where you handled complaints, as this is essential for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and customer service. Mention specific experiences that demonstrate your ability to communicate effectively and handle challenging situations.
Highlight Relevant Skills: In your application, focus on your verbal and written communication skills. Provide examples of how you've maintained professionalism and friendliness in past roles, especially when dealing with discerning clients.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail, which is crucial in the travel industry.
How to prepare for a job interview at Antella Travel Recruitment
✨Showcase Your Travel Experience
Make sure to highlight your previous travel experience, especially in roles where you've handled complaints. Share specific examples of how you resolved issues and provided exceptional customer service.
✨Demonstrate Communication Skills
Since the role requires high standards of verbal and written communication, prepare to discuss how you've effectively communicated with clients and colleagues in the past. Consider bringing examples of written correspondence or feedback from customers.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities, particularly in handling complaints. Prepare scenarios where you successfully managed difficult situations, focusing on your approach and the outcomes.
✨Exhibit Flexibility and Adaptability
The job requires adaptability to changing priorities. Be prepared to discuss times when you've had to adjust your plans or strategies quickly. Highlight your ability to remain calm and effective under pressure.
