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- Tasks: Help clients book and manage luxury cruise experiences.
- Company: Join an award-winning cruise operator known for excellence.
- Benefits: Enjoy a competitive salary, bonuses, hybrid work, and travel perks.
- Why this job: Work with discerning clients in a dynamic environment while enjoying a great work-life balance.
- Qualifications: Previous customer service experience in luxury travel is essential.
- Other info: No Sundays or Bank Holidays; one Saturday per month.
Travel Cruise Consultant Base Salary £35,000 (negotiable based on experience) + Bonus and Benefits Hybrid – Central London Our client, a luxury a luxury cruise specialist, is a customer service focused cruise consultant who has the experience of dealing with top end discerning clients. They are an award-winning cruise operator selling some of the world's most luxurious cruise operators and have a reputation for delivering excellence. The role involves dealing with cruise travel requests and making bookings from both new and repeat clients. Candidates must have previous reservations and customer service skills gained within the travel industry selling a luxury travel product with a focus on attention to detail whilst working under pressure. Monday to Friday working hours, one Saturday per month. No Sundays or Bank Holidays. This role is offered on a hybrid basis – Central London Travel Cruise Consultant Duties and Responsibilities Booking all aspects of the client's cruises as well as making amending to existing reservations Checking availability and confirming cruise options availableDealing with any pre departure or post-holiday queries Processing guest information and special requests Working to targets whilst delivering excellent customer service. Travel Cruise Consultant Skills and Attributes: Previous reservations or customer services experience dealing with top end clients gained within the travel industry Ability to develop rapport with a discerning client base Good telephone manner and communication skills Good Customer Services skills Travel Cruise Consultant Salary Benefits: To £35,000 (negotiable depending on experience) Company based bonus 23 Days Holidays + 8 bank holidays Fam trips Pension Hybrid working For a full confidential discussion on this Travel Cruise Consultant role, please apply a member of the team will be in contact to discuss your application
Travel Cruise Consultant employer: Antella Travel Recruitment
Contact Detail:
Antella Travel Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Cruise Consultant
✨Tip Number 1
Familiarize yourself with the luxury cruise market. Research the top cruise operators and their offerings, as well as current trends in luxury travel. This knowledge will help you stand out during conversations with potential employers.
✨Tip Number 2
Highlight your customer service skills by preparing specific examples of how you've successfully dealt with discerning clients in the past. Be ready to discuss how you maintained high standards under pressure.
✨Tip Number 3
Network within the travel industry, especially with professionals who specialize in luxury travel. Attend industry events or join relevant online groups to connect with others and learn about job openings.
✨Tip Number 4
Prepare for the interview by practicing your telephone manner and communication skills. Since this role involves a lot of client interaction, demonstrating your ability to build rapport over the phone will be crucial.
We think you need these skills to ace Travel Cruise Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in reservations and customer service within the travel industry. Emphasize any work with luxury products and your ability to handle discerning clients.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and customer service. Mention specific examples of how you've successfully managed client requests and bookings, particularly in high-pressure situations.
Highlight Relevant Skills: In your application, clearly outline your skills that align with the job description, such as excellent communication, attention to detail, and the ability to build rapport with clients. Use keywords from the job listing to make your application stand out.
Prepare for Potential Questions: Think about common interview questions related to customer service and travel bookings. Be ready to discuss how you handle difficult situations and ensure client satisfaction, as these are crucial for this role.
How to prepare for a job interview at Antella Travel Recruitment
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer service, be prepared to share specific examples of how you've successfully handled discerning clients in the past. Highlight your ability to develop rapport and provide exceptional service.
✨Demonstrate Attention to Detail
Luxury travel requires a keen eye for detail. During the interview, emphasize your experience with managing bookings and ensuring all client requests are met accurately. Mention any systems or processes you use to maintain high standards.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle various situations, such as dealing with a last-minute change or a dissatisfied client. Practice your responses to demonstrate your problem-solving skills and ability to work under pressure.
✨Research the Company and Its Offerings
Familiarize yourself with the luxury cruise operators the company works with and their unique offerings. This knowledge will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
