At a Glance
- Tasks: Support the reservations team and ensure smooth after-sales processes for luxury holidays.
- Company: Award-winning specialist tour operator with a focus on luxury travel experiences.
- Benefits: Base salary up to £30,000, fully remote work, and great perks.
- Other info: Fully remote role with opportunities for growth in a dynamic travel environment.
- Why this job: Join a passionate team and help create unforgettable travel experiences for clients.
- Qualifications: Previous experience in customer service or after sales within the travel industry is essential.
The predicted salary is between 30000 - 30000 £ per year.
Base Salary to £30,000 + Great Benefits
Fully remote within the UK
Our client is an independently owned award-winning specialist tour operator who specialises in luxury holidays as well as tailormade holidays, escorted tours and cruises, for discerning clients within Europe, North Africa, Indian Ocean and the Middle East selling to both direct clients and trade partners. Due to growth, they are now recruiting for an experienced Travel Aftersales Support Assistant to join their teams.
Candidates must have previous travel industry experience in a similar role with operations, support or after sales. This role is offered on a fully remote basis within the UK.
Travel Aftersales Support Assistant Duties:
- Pro-actively work as an 'after sales' support for all members of the reservations team
- Checking bookings made by the reservations team and sending out correct documentation to clients
- Checking that costings, markups, commissions are applied correctly
- Dealing with any changes, cancellations, additions, or amendments to holiday bookings
- Processing customer requests - flight seats, airport assistance, extra luggage etc
Travel Aftersales Support Assistant Experience Required:
- Previous customer service, operations, or after sales experience working within the travel industry is essential preferably for a tour operator
- Exceptional customer service skills
Travel After Sales Support Consultant employer: Antella Travel Recruitment
As an independently owned, award-winning specialist tour operator, our company offers a dynamic and supportive work environment for the Travel After Sales Support Consultant role. With a fully remote setup across the UK, we prioritise employee well-being and provide great benefits, fostering a culture of collaboration and growth. Join us to be part of a passionate team dedicated to delivering exceptional luxury travel experiences while enjoying opportunities for professional development in the thriving travel industry.
Contact Details:
Antella Travel Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Travel After Sales Support Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its offerings inside out. Be ready to discuss how your previous experience aligns with their needs, especially in after sales support.
✨Tip Number 3
Show off your skills! If you have any relevant certifications or training in customer service or travel operations, make sure to highlight them during your conversations. It’ll set you apart from the crowd.
✨Tip Number 4
Apply through our website! We’ve got loads of great roles listed, including the Travel After Sales Support Consultant position. It’s the best way to ensure your application gets seen by the right people.
We think you need these skills to ace Travel After Sales Support Consultant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your travel industry experience and any relevant after sales support roles. We want to see how your skills match up with what we're looking for, so don’t hold back on showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Travel After Sales Support Consultant role. Share your passion for travel and customer service, and let us know how you can contribute to our team.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your experience shines through without unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Antella Travel Recruitment
✨Know Your Stuff
Make sure you brush up on your travel industry knowledge. Understand the ins and outs of after sales support, including how to handle bookings, cancellations, and customer requests. This will show that you're not just interested in the role but also have the expertise to back it up.
✨Showcase Your Customer Service Skills
Since this role heavily relies on customer interaction, be ready to share specific examples of how you've provided exceptional service in the past. Think about challenging situations you've faced and how you resolved them, as this will demonstrate your problem-solving abilities.
✨Familiarise Yourself with the Company
Do a bit of homework on the company you're interviewing with. Understand their values, the types of holidays they offer, and their target clientele. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare Questions
Interviews are a two-way street, so prepare some thoughtful questions to ask at the end. This could be about their after sales processes or how they measure success in this role. It shows that you're engaged and thinking critically about how you can contribute.
