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- Tasks: Manage post-sales interactions and ensure clients have a smooth travel experience.
- Company: Join a luxury tour operator known for exceptional escorted tours.
- Benefits: Enjoy hybrid work, 23 days leave, birthday off, and exciting travel perks.
- Other info: Flexible hours and opportunities for career progression await you!
- Why this job: Be part of a supportive team that values customer satisfaction and personal growth.
- Qualifications: Previous travel industry experience with strong customer service and communication skills required.
The predicted salary is between 19200 - 44800 £ per year.
Travel After Sales Consultant
Base Salary to 32,000 + Great Benefits
Hybrid – Central London
Our client is a luxury niche tour operator who specialise in escorted tours for an affluent and discerning clientele.
Due to growth, they are now seeking a Travel After Sales Consultant to join the team.
This is a pivotal role handling all post sales enquiries managing all post booking interactions, providing support to clients during their travels as well as resolving any complaints delivering exceptional customer service.
Previous travel experience is required in a similar role providing after sales support, customer services and resolving complaints is essential.
The role is offered on a hybrid basis working Monday to Friday, 9-5.30 with no weekends.
Travel After Sales Consultant Responsibilities:
Manage all customer interactions post sales ensuring a smooth personalised experience
Serving as the main point of contact for the client
Resolving any issues that arise whilst customers are on tour, liaising with supplier\’s and guides
Handle any post travel feedback and complaints
Travel After Sales Consultant Experience Required
Exceptional customer service skills gained within the travel industry in a similar role dealing with post booking enquiries
Experience in dealing with complaints with empathy aiming for high satisfaction and client retention
A high standard of verbal and written communication skills
A professional and friendly manner.
Ability to relate to experienced and discerning travellers
Ability to work unsupervised, individually and as part of a team
Travel After Sales Consultant Salary and Benefits
Base Salary of 32,000 based on experience
Hybrid working
23 days annual leave 8 bank holidays
Career progression
Access to exciting travel experiences
Flexi time
Birthday off
In house social and well being team
Free annual travel insurance
2 volunteer days per year
To apply for this Travel After Sales Consultant role, please forward your CV and a member of the team will be in touch to discuss the role and company.
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Travel After Sales Consultant employer: Antella Travel Recruitment
Contact Detail:
Antella Travel Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel After Sales Consultant
✨Tip Number 1
Familiarise yourself with the luxury travel market and the specific needs of affluent clients. Understanding their expectations will help you tailor your approach during interviews and demonstrate your ability to provide exceptional customer service.
✨Tip Number 2
Prepare to discuss your previous experiences in handling post-sales enquiries and resolving complaints. Be ready to share specific examples that highlight your problem-solving skills and your ability to maintain client satisfaction.
✨Tip Number 3
Showcase your communication skills by practising how you would interact with clients during their travels. Role-playing scenarios can help you articulate your responses and demonstrate your empathy and professionalism.
✨Tip Number 4
Research the company’s values and culture to align your answers with what they prioritise. This will not only show your genuine interest in the role but also help you connect with the interviewers on a personal level.
We think you need these skills to ace Travel After Sales Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous travel experience, particularly in after sales support and customer service. Use specific examples that demonstrate your ability to handle complaints and provide exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the travel industry and your understanding of the luxury market. Mention how your skills align with the responsibilities of the Travel After Sales Consultant role and express your enthusiasm for the opportunity.
Highlight Communication Skills: Since the role requires high standards of verbal and written communication, ensure you emphasise these skills in both your CV and cover letter. Provide examples of how you've effectively communicated with clients in past roles.
Showcase Problem-Solving Abilities: In your application, include specific instances where you've successfully resolved customer complaints or issues. This will demonstrate your ability to manage post booking interactions and ensure client satisfaction.
How to prepare for a job interview at Antella Travel Recruitment
✨Showcase Your Customer Service Skills
Since the role requires exceptional customer service skills, be prepared to share specific examples from your previous experience in the travel industry. Highlight situations where you successfully resolved complaints or enhanced a client's experience.
✨Demonstrate Empathy and Understanding
When discussing your experience, focus on how you handled complaints with empathy. Employers are looking for candidates who can relate to discerning travellers and provide personalised support, so make sure to convey your ability to understand their needs.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenario-based questions where you might need to explain how you would handle specific post-sales issues or client complaints during their travels.
✨Research the Company and Its Values
Familiarise yourself with the luxury niche tour operator's offerings and values. Understanding their clientele and the type of experiences they provide will help you align your answers with what they are looking for in a Travel After Sales Consultant.