Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support clients post-booking, resolve issues, and ensure a smooth travel experience.
- Company: Join a luxury tour operator known for exceptional escorted tours for discerning travellers.
- Benefits: Enjoy hybrid work, 23 days leave, birthday off, and exciting travel experiences.
- Why this job: Be part of a dynamic team delivering top-notch customer service in the travel industry.
- Qualifications: Previous travel industry experience with strong customer service and communication skills required.
- Other info: Flexible hours and opportunities for career progression await you!
The predicted salary is between 19200 - 28800 £ per year.
Travel After Sales Consultant Base Salary to £32,000 + Great Benefits Hybrid – Central London Our client is a luxury niche tour operator who specialise in escorted tours for an affluent and discerning clientele. Due to growth, they are now seeking a Travel After Sales Consultant to join the team. This is a pivotal role handling all post sales enquiries managing all post booking interactions, providing support to clients during their travels as well as resolving any complaints delivering exceptional customer service. Previous travel experience is required in a similar role providing after sales support, customer services and resolving complaints is essential. The role is offered on a hybrid basis working Monday to Friday, 9-5.30 with no weekends. Travel After Sales Consultant Responsibilities: Manage all customer interactions post sales ensuring a smooth personalised experience Serving as the main point of contact for the client Resolving any issues that arise whilst customers are on tour, liaising with supplier\’s and guides Handle any post travel feedback and complaints Travel After Sales Consultant Experience Required Exceptional customer service skills gained within the travel industry in a similar role dealing with post booking enquiries Experience in dealing with complaints with empathy aiming for high satisfaction and client retention A high standard of verbal and written communication skills A professional and friendly manner. Ability to relate to experienced and discerning travellers Ability to work unsupervised, individually and as part of a team Travel After Sales Consultant Salary and Benefits Base Salary of £32,000 based on experience Hybrid working 23 days annual leave 8 bank holidays Career progression Access to exciting travel experiences Flexi time Birthday off In house social and well being team Free annual travel insurance 2 volunteer days per year To apply for this Travel After Sales Consultant role, please forward your CV and a member of the team will be in touch to discuss the role and company
Travel After Sales Consultant employer: Antella Travel Recruitment
Contact Detail:
Antella Travel Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel After Sales Consultant
✨Tip Number 1
Familiarise yourself with the luxury travel market and the specific needs of affluent clients. Understanding their expectations will help you tailor your approach during interviews and demonstrate your ability to provide exceptional customer service.
✨Tip Number 2
Prepare examples from your previous experience where you've successfully resolved complaints or enhanced customer satisfaction. Being able to share these stories will showcase your problem-solving skills and empathy, which are crucial for this role.
✨Tip Number 3
Network with professionals in the travel industry, especially those who have worked in after sales roles. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Research the company’s values and recent developments in the luxury travel sector. This knowledge will not only help you stand out in interviews but also show your genuine interest in the role and the company.
We think you need these skills to ace Travel After Sales Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the travel industry, particularly in after sales support and customer service. Use specific examples to demonstrate your skills in handling post booking enquiries and resolving complaints.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and exceptional customer service. Mention your ability to relate to discerning travellers and provide examples of how you've successfully managed customer interactions in previous roles.
Highlight Communication Skills: Since the role requires high standards of verbal and written communication, ensure you emphasise these skills in your application. Provide examples of how you've effectively communicated with clients and resolved issues in a professional manner.
Showcase Problem-Solving Abilities: In your application, include instances where you've successfully resolved complaints or issues for clients. This will demonstrate your ability to handle challenges empathetically and aim for high client satisfaction.
How to prepare for a job interview at Antella Travel Recruitment
✨Showcase Your Travel Experience
Make sure to highlight your previous travel experience during the interview. Discuss specific roles where you provided after sales support and how you handled customer interactions, as this is crucial for the Travel After Sales Consultant position.
✨Demonstrate Exceptional Customer Service Skills
Prepare examples that showcase your ability to deliver outstanding customer service. Be ready to discuss situations where you resolved complaints with empathy and achieved high client satisfaction, as this will resonate well with the interviewers.
✨Communicate Clearly and Professionally
Since the role requires a high standard of verbal and written communication, practice articulating your thoughts clearly. Use professional language and maintain a friendly tone throughout the interview to reflect the company’s values.
✨Prepare for Scenario-Based Questions
Anticipate questions that may involve real-life scenarios related to post booking enquiries or handling complaints. Think through how you would manage these situations effectively, demonstrating your problem-solving skills and ability to work independently.
