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- Tasks: Manage travel operations and ensure unforgettable experiences for adventure seekers.
- Company: B Certified travel company focused on adventure and fundraising challenges.
- Benefits: Competitive salary, 23 days leave, hybrid work, and career progression opportunities.
- Why this job: Join a passionate team and make a real impact in the travel industry.
- Qualifications: Experience in adventure or student travel operations and strong customer service skills.
- Other info: Exciting career growth potential with travel opportunities.
The predicted salary is between 38000 - 53200 £ per year.
Base Salary to £38,000 + Benefits
Hybrid - Central London
Our client is a B Certified travel company who create unforgettable adventure-based travel experiences designed for fundraising challenges for both individual and group travel to worldwide destinations. They are now recruiting for a Travel Operations and Customer Services Manager to join the team.
This is a pivotal role with the Travel Operations and Customer Services Manager being a senior, hands-on role, responsible for delivering a safe, good-value experience for their trip participants from booking through to the successful completion of their chosen challenge. This involves overseeing the pre-departure experience of participants as well as the management and booking of supplier services to ensure all trips are run safely and efficiently for all participants.
To be considered, candidates must have senior operations and customer services experience gained within adventure or student travel with an understanding of group travel with the ability to manage relationships with suppliers. There is a clear pathway for the right candidate to progress into a Senior Operations & Customer Experience Manager role and, longer term, Head of Operations, based on performance and commitment. This role is offered on a hybrid basis - Central London.
Travel Operations and Customer Services Manager Duties:- Maintaining Trip Date Mapping documents to ensure all trips are planned efficiently, liaising with sales staff to ensure departure dates are optimised.
- Administer the agreed pre-departure checks process for all Active trips, liaising with other relevant staff to ensure participants and charity partners are communicated with where necessary.
- Taking responsibility for ensuring that trips are mapped on dates with the best value flight prices and choose the best value airlines for each routing, taking flight times, layovers, cost per person and contractual terms into account.
- Request, negotiate and agree trip-specific quotes/contracts with airlines as early as possible, ensuring the cost per travelling participant is minimised.
- Monitor suppliers performance and adherence to contractual obligations and ensure that the CEO is made aware of issues as soon as possible after they arise.
- Previous operations experience within adventure or student-based travel
- Experience in administering group travel packages
- Building and maintaining professional relationships with suppliers
- Experience dealing with customer enquiries and complaints
- Base Salary to £38,000 based on experience
- 23 days annual leave
- Hybrid Working
- Career progression
- Travel opportunities
- Workplace pension
To apply for the Travel Operations and Customer Services Manager role, please email me your CV a member of the team will be in contact to discuss the role and company.
Travel Operations and Customer Services Manager in Slough employer: Antella Travel Recruitment
Contact Detail:
Antella Travel Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Operations and Customer Services Manager in Slough
✨Tip Number 1
Network like a pro! Reach out to people in the travel industry, especially those who work in operations or customer services. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Since this role is all about creating unforgettable experiences, think of examples from your past that showcase your ability to deliver exceptional customer service and manage operations smoothly.
✨Tip Number 3
Showcase your passion for adventure travel! Whether it's through your CV or during interviews, let your enthusiasm shine. Share your own travel stories and how they relate to the role – it’ll make you memorable!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Travel Operations and Customer Services Manager in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in operations and customer service, especially within adventure or student travel. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about travel and how your background makes you the perfect fit for our team. Keep it engaging and personal – we love to see your personality come through.
Showcase Your Relationship Management Skills: Since this role involves managing relationships with suppliers, make sure to include examples of how you've successfully built and maintained professional relationships in your previous roles. We’re all about teamwork here at StudySmarter!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at Antella Travel Recruitment
✨Know Your Stuff
Make sure you’re well-versed in the specifics of adventure and student travel. Brush up on the latest trends, challenges, and best practices in the industry. This will not only show your passion but also demonstrate that you’re ready to hit the ground running.
✨Showcase Your Experience
Prepare to discuss your previous operations and customer service roles in detail. Use specific examples to highlight how you've successfully managed group travel packages and built relationships with suppliers. This is your chance to shine!
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to customer complaints or supplier issues. Think through your problem-solving strategies beforehand so you can respond confidently and effectively during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about their approach to ensuring safety and value for trip participants, or how they measure success in the Travel Operations team. This shows you’re genuinely invested in the position.