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- Tasks: Lead a dynamic team in a luxury travel store and contact centre.
- Company: Join a rapidly growing luxury travel company with a strong reputation.
- Benefits: Enjoy a competitive salary, bonuses, 25 days holiday, and exciting fam trips.
- Why this job: Be part of a hands-on leadership role that drives sales and customer satisfaction.
- Qualifications: Previous travel management experience and strong leadership skills are essential.
- Other info: Opportunity for career development in a vibrant industry.
The predicted salary is between 45000 - 55000 £ per year.
Base Salary to £55,000 + Bonuses OTE £70,000
Guildford, Surrey
Our client is a leading luxury travel company who are growing rapidly. They are now recruiting for an experienced Retail Travel and Customer Centre Manager to lead their store and small contact centre team based in Guildford. This is a hands-on leadership role where you will manage the day-to-day operations of the retail travel store, drive sales performance, coach and develop your team, and ensure a high standard of customer service as well as leading the UK contact centre.
Candidates must have previous travel management experience to be considered with a proven track record in business performance management.
Retail Travel and Contact Centre Manager Duties and Responsibilities:
- Oversee all daily operations of the travel retail store, ensuring smooth and efficient functioning.
- Set, monitor, and drive sales targets for the store and individual team members.
- Identify and capitalise on opportunities taking full accountability for store P&L, managing budgets, margins, and cost controls, ensuring delivery of sales & Customer KPI's.
- Analyse performance reports and implement strategies to maximise profitability and efficiency.
- Lead from the front by servicing walk-in customers and handling phone/web enquiries as needed.
Retail Travel and Customer Centre Manager Experience Required:
- Proven experience in the travel industry, ideally in a management or senior sales role.
- Strong understanding of retail travel operations, sales performance, and P&L accountability.
- Excellent leadership and coaching skills with a passion for team development.
- Commercially aware with the ability to drive results and business growth.
Retail Travel and Customer Centre Manager Salary and Benefits:
- Base Salary from £45,000 - £55,000 based on experience.
- Lucrative performance related bonuses.
- 25 days holiday.
- Holiday concessions.
- Fam trips.
- Career development.
To apply for the Retail Travel and Customer Centre Manager role, please email your CV for consideration and a member of the team will be in contact to discuss the role and company.
Locations
Retail Travel and Contact Centre Manager employer: Antella Travel Recruitment
Contact Detail:
Antella Travel Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Travel and Contact Centre Manager
✨Tip Number 1
Familiarise yourself with the latest trends in the luxury travel sector. Being knowledgeable about current destinations, customer preferences, and emerging travel technologies can set you apart during interviews.
✨Tip Number 2
Network with professionals in the travel industry, especially those in management roles. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights into the company culture.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven sales performance and improved team efficiency in your previous roles. Use metrics and outcomes to demonstrate your impact and leadership style.
✨Tip Number 4
Research the company thoroughly before your interview. Understand their values, mission, and recent achievements to show your genuine interest and how you can contribute to their growth.
We think you need these skills to ace Retail Travel and Contact Centre Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in the travel industry, particularly in management or senior sales roles. Emphasise your achievements in driving sales performance and managing P&L.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership skills and passion for team development. Mention specific examples of how you've successfully managed operations and improved customer service in previous roles.
Highlight Key Skills: In your application, focus on key skills such as commercial awareness, coaching abilities, and experience with performance analysis. These are crucial for the Retail Travel and Contact Centre Manager position.
Follow Application Instructions: Ensure you follow the application instructions carefully. Email your CV as specified and be prepared to discuss your experience and the role in detail when contacted by the company.
How to prepare for a job interview at Antella Travel Recruitment
✨Showcase Your Travel Industry Knowledge
Make sure to highlight your experience in the travel industry during the interview. Discuss specific examples of how you've managed retail operations or led teams in previous roles, as this will demonstrate your understanding of the sector and its challenges.
✨Prepare for Sales Performance Questions
Expect questions about how you have driven sales performance in past positions. Be ready to share metrics or achievements that showcase your ability to set and meet sales targets, as well as how you’ve motivated your team to achieve similar results.
✨Demonstrate Leadership Skills
As a Retail Travel and Contact Centre Manager, strong leadership is key. Prepare to discuss your coaching and development strategies for team members. Share examples of how you've successfully led a team through challenges or improved customer service standards.
✨Understand P&L Management
Since the role involves managing budgets and profitability, brush up on your knowledge of P&L statements. Be prepared to discuss how you've previously managed costs and maximised profitability in a retail environment, as this will show your commercial awareness.
