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For Companies At a Glance
- Tasks: Provide top-notch tech support and troubleshoot issues for customers.
- Company: Join a leading tech company in London focused on innovation and employee growth.
- Benefits: Enjoy hybrid work, competitive salary, and ongoing training opportunities.
- Why this job: Be part of a dynamic team that values creativity and customer satisfaction.
- Qualifications: Experience in IT support with strong problem-solving and communication skills required.
- Other info: Work with cutting-edge technology and contribute to product improvements.
The predicted salary is between 34000 - 42000 £ per year.
Are you a tech-savvy problem-solver looking for an exciting opportunity to showcase your skills? Our client, a leading technology company based in London, is seeking a Full-time Product Support Specialist to join their dynamic IT team. This hybrid role offers the perfect balance of working from the comfort of your home and collaborating with colleagues in their state-of-the-art London office.
As a Product Support Specialist, you will be at the forefront of ensuring our client's customers receive exceptional support for their innovative products. Your expertise in troubleshooting and resolving technical issues before they are escalated to the senior team will be invaluable in maintaining customer satisfaction and loyalty. You will work closely with cross-functional teams, including product development and sales, to provide insights and feedback that drive product improvements and enhance the user experience.
Our client is committed to fostering a supportive and inclusive work environment where your professional growth is prioritised. You will have access to ongoing training and development opportunities to keep you up-to-date with the latest industry trends and technologies. With a competitive salary range of £40,000 - £50,000, our client recognises and rewards the contributions of their talented employees.
To excel in this role, you should have a strong background in IT support, with excellent problem-solving and communication skills. Your ability to break down complex technical concepts into user-friendly language will be crucial in providing effective customer support. Familiarity with a wide range of software and hardware systems is essential, as you will be working with diverse products and platforms. In addition to your technical prowess, you should be a proactive and collaborative team player. Our client values individuals who can think critically, take initiative, and contribute ideas to improve processes and enhance customer experiences. Your enthusiasm for technology and passion for helping others will be key to your success in this role.
Key Responsibilities:
- Provide exceptional technical support to customers via phone, email, and live chat
- Assist clients with product issues and concerns and communicate steps to resolve problems
- Collaborate with cross-functional teams to gather insights and drive product improvements
- Identify and analyse problems with software and hardware, including failures, bugs, and system issues
- Maintain detailed documentation of customer interactions and support cases
- Contribute to the development of self-service resources, such as knowledge base articles and FAQs
Requirements:
- Proven experience in IT support or a related field working with tools Zendesk and Jira
- Strong problem-solving and analytical skills
- Excellent verbal and written communication abilities
- Proficiency in a variety of software and hardware systems
- Ability to work independently and as part of a team
- Customer-centric mindset with a passion for delivering exceptional support
- Flexibility to work in a hybrid environment, combining remote work with occasional office presence
If you are ready to take your career to the next level and join a company that values innovation, creativity, and employee well-being, we encourage you to apply for this exciting opportunity.
Product Specialist IT employer: Antella Travel Recruitment
Contact Detail:
Antella Travel Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Specialist IT
✨Tip Number 1
Familiarise yourself with the tools mentioned in the job description, such as Zendesk and Jira. Having hands-on experience or even completing online tutorials can give you a significant edge during interviews.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past experiences where you've successfully resolved technical issues. Be ready to discuss these scenarios in detail to demonstrate your analytical abilities.
✨Tip Number 3
Research the company and its products thoroughly. Understanding their offerings and customer base will allow you to tailor your responses and show genuine interest during any discussions with the hiring team.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can help you stand out as a candidate.
We think you need these skills to ace Product Specialist IT
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support, particularly with tools like Zendesk and Jira. Emphasise your problem-solving skills and any previous roles where you provided technical support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for technology and your passion for helping others. Mention specific examples of how you've resolved technical issues in the past and how you can contribute to the company's goals.
Highlight Communication Skills: Since excellent communication is key for this role, ensure you demonstrate your ability to explain complex technical concepts in simple terms. Use clear and concise language in your application materials.
Showcase Team Collaboration: Mention any experiences where you've worked collaboratively with cross-functional teams. Highlight your ability to gather insights and contribute to product improvements, as this aligns with the job's responsibilities.
How to prepare for a job interview at Antella Travel Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your experience with IT support, particularly with tools like Zendesk and Jira. Highlight specific examples where you've successfully resolved technical issues, as this will demonstrate your problem-solving abilities.
✨Communicate Clearly
Since the role requires breaking down complex technical concepts, practice explaining technical issues in simple terms. This will show your ability to communicate effectively with customers who may not have a technical background.
✨Demonstrate Team Collaboration
Prepare to discuss how you've worked with cross-functional teams in the past. Share examples of how your insights contributed to product improvements or enhanced user experiences, showcasing your collaborative spirit.
✨Express Your Passion for Technology
Let your enthusiasm for technology shine through during the interview. Talk about any personal projects or interests that relate to the role, as this can help convey your genuine passion for helping others and staying updated with industry trends.
