At a Glance
- Tasks: Support the reservations team and ensure seamless travel experiences for clients.
- Company: Award-winning luxury tour operator with a focus on exceptional service.
- Benefits: Up to £30,000 salary, 22 days leave, pension, and holiday discounts.
- Other info: Fully remote role with no Sundays or evenings required.
- Why this job: Join a dynamic team and help create unforgettable travel memories for clients.
- Qualifications: Experience in travel industry customer service or after sales support is essential.
The predicted salary is between 30000 - 30000 £ per year.
Base Salary to £30,000 + Great Benefits
Fully remote within the UK
Our client is an independently owned award-winning specialist tour operator who specialises in luxury holidays as well as tailormade holidays, escorted tours and cruises, for discerning clients within Europe, North Africa, Indian Ocean and the Middle East selling to both direct clients and trade partners.
Due to growth, they are now recruiting for an experienced Travel Aftersales Support Assistant to join their teams.
Candidates must have previous travel industry experience in a similar role with operations, support or after sales. This role is offered on a fully remote basis within the UK.
Travel Aftersales Support Assistant Duties:
- Pro-actively work as an 'after sales' support for all members of the reservations team
- Checking bookings made by the reservations team and sending out correct documentation to clients
- Checking that costings, markups, commissions are applied correctly
- Dealing with any changes, cancellations, additions, or amendments to holiday bookings
- Processing customer requests - flight seats, airport assistance, extra luggage etc
Travel Aftersales Support Assistant Experience Required:
- Previous customer service, operations, or after sales experience working within the travel industry is essential preferably for a tour operator
- Exceptional Customer Service skills, looking to always exceed expectations
- Ability to manage own workload
Travel Aftersales Support Assistant Salary and Benefits:
- Base Salary to £30,000 based on experience
- 22 days annual leave
- Pension
- Fam Trips and holiday discounts
- No Sundays or evenings
- Fully remote within the UK
To apply for the Travel Aftersales Support Assistant role, please email your CV and a member of the team will be in contact to discuss the role and company.
Travel After Sales Support Consultant in London employer: Antella Travel Recruitment
Join an award-winning, independently owned tour operator that prides itself on delivering exceptional luxury and tailor-made holidays. With a fully remote working environment, competitive salary, and generous benefits including fam trips and holiday discounts, this company fosters a supportive culture that values employee growth and work-life balance, making it an ideal place for those passionate about travel and customer service.
Contact Details:
Antella Travel Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Travel After Sales Support Consultant in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry and let them know you're on the hunt for a role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its offerings, especially their luxury holidays and tailored experiences. Show them you’re not just another candidate but someone who genuinely understands their business.
✨Tip Number 3
Practice your customer service skills! Since this role is all about exceeding client expectations, think of examples from your past experiences where you went above and beyond. Be ready to share these during your chat!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Travel After Sales Support Consultant in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your travel industry experience and any relevant after sales support roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your customer service prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Travel After Sales Support Consultant role. Share specific examples of how you've exceeded customer expectations in the past – we love a good story!
Be Clear and Concise:When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. Highlight your key achievements and experiences that relate directly to the job description.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to follow your application status. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Antella Travel Recruitment
✨Know Your Stuff
Make sure you brush up on your travel industry knowledge, especially around after sales support. Familiarise yourself with common booking processes and customer service scenarios that might come up during the interview.
✨Showcase Your Customer Service Skills
Prepare examples of how you've gone above and beyond for customers in previous roles. This is crucial for a position that focuses on exceeding client expectations, so be ready to share specific stories that highlight your exceptional service.
✨Demonstrate Your Organisational Skills
Since this role involves managing bookings and documentation, be prepared to discuss how you prioritise tasks and manage your workload effectively. Think of instances where you successfully juggled multiple responsibilities.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture or the team you'll be working with. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
