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- Tasks: Lead a team to deliver top-notch travel services for luxury clients.
- Company: Join an award-winning luxury travel and concierge company.
- Benefits: Enjoy a competitive salary, 25 days leave, and remote work options.
- Why this job: Be part of a dynamic team focused on excellence and client satisfaction.
- Qualifications: Must have senior management experience in the travel industry.
- Other info: Opportunity for career development and working abroad for up to 4 weeks.
The predicted salary is between 42000 - 98000 £ per year.
Base Salary to 70,000 + Great Benefits
Hybrid - London or fully remote within the UK
Our client is an award-winning luxury travel and concierge company who work with HNWIs and discerning clients. They are now recruiting for a Head of Travel Operations and Service Delivery to join their team overseeing their UK and European teams. This is a pivotal role with a focus on delivering the very highest standards of service to their clientele.
The role involves managing a team of remotely based travel support managers, providing leadership, training, implementing processes and efficiencies whilst working closely with key stakeholders.
To be considered for this role, candidates must have senior management experience within the travel industry in operational, service delivery-based roles. This role is offered on a hybrid or fully remote basis within the UK, the head office is based in Central London.
Responsibilities:- Responsible for strategic vision for Travel Specialist Service Delivery, in line with global strategy and in collaboration with key Business Partners
- Translate strategic plans into tangible and measurable policies, objectives, and projects that align with business goals and clearly communicate future direction
- Set and monitor key targets for Travel Specialist across the UK and European region
- Lead and oversee the review, creation, and implementation of Specialist Delivery policies, procedures, and measures to support expert and profitable services
- Partner with the Training & Development team to ensure all operational systems are supported by robust training frameworks
- Previous senior operations management and leadership experience within the travel industry is essential
- Proven track record of managing cross-functional teams and driving organisational change within a global environment
- Significant experience working within a service-focused organisation, managing complex processes and high-level escalations
- Base Salary to 70,000 based on experience
- 25 days annual leave
- Pension
- Travel concessions
- Option to work abroad for up to 4 weeks per annum
- Career development
- Hybrid - London or fully remote within the UK
To apply for the Head of Travel Operations and Service Delivery role, please email your CV and a member of the team will be in contact to discuss this opportunity.
Head of Travel Operations and Service Delivery employer: Antella Travel Recruitment
Contact Detail:
Antella Travel Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Travel Operations and Service Delivery
✨Tip Number 1
Network with professionals in the luxury travel sector. Attend industry events or join relevant online forums to connect with individuals who may have insights into the company or role you're interested in.
✨Tip Number 2
Research the latest trends in travel operations and service delivery. Being knowledgeable about current industry standards and innovations can help you stand out during discussions with potential employers.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed cross-functional teams in the past. Be ready to provide specific examples that demonstrate your ability to drive organisational change.
✨Tip Number 4
Familiarise yourself with the company's values and mission. Tailoring your conversations to align with their goals will show your genuine interest in the role and how you can contribute to their success.
We think you need these skills to ace Head of Travel Operations and Service Delivery
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your senior management experience in the travel industry. Focus on your leadership roles, operational achievements, and any specific projects that demonstrate your ability to manage cross-functional teams.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering high standards of service. Mention how your strategic vision aligns with the company's goals and provide examples of how you've successfully implemented processes and efficiencies in previous roles.
Highlight Relevant Experience: When detailing your work history, emphasise your experience in service delivery and managing complex processes. Use metrics to showcase your impact, such as improvements in customer satisfaction or operational efficiency.
Showcase Leadership Skills: Demonstrate your leadership capabilities by providing examples of how you've trained and developed teams. Discuss your approach to driving organisational change and how you've partnered with other departments to achieve business objectives.
How to prepare for a job interview at Antella Travel Recruitment
✨Showcase Your Leadership Skills
As a Head of Travel Operations and Service Delivery, you'll need to demonstrate your leadership experience. Prepare examples of how you've successfully managed teams, implemented processes, and driven change in previous roles.
✨Understand the Luxury Travel Market
Familiarise yourself with the luxury travel sector and the specific needs of high-net-worth individuals (HNWIs). Be ready to discuss trends, challenges, and how you can enhance service delivery for discerning clients.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in complex situations. Think of scenarios where you've had to manage escalations or improve service delivery, and be prepared to explain your thought process and outcomes.
✨Align with Company Values
Research the company's mission and values. During the interview, express how your personal values align with theirs, particularly in terms of delivering exceptional service and fostering a positive team environment.
