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- Tasks: Lead a team to deliver top-notch travel services for high-profile clients.
- Company: Join an award-winning luxury travel and concierge company with a stellar reputation.
- Benefits: Enjoy a competitive salary, 25 days leave, pension, and remote work options.
- Why this job: Be part of a dynamic team focused on excellence and innovation in travel.
- Qualifications: Must have senior management experience in the travel industry and strong leadership skills.
- Other info: Work hybrid or fully remote within the UK, with opportunities for career development.
The predicted salary is between 42000 - 98000 £ per year.
Base Salary to £70,000 + Great Benefits
Hybrid - London or fully remote within the UK
Our client is an award-winning luxury travel and concierge company who work with HNWIs and discerning clients. They are now recruiting for a Head of Travel Operations and Service Delivery to join their team overseeing their UK and European teams. This is a pivotal role with a focus on delivering the very highest standards of service to their clientele.
The role involves managing a team of remotely based travel support managers, providing leadership, training, implementing processes and efficiencies whilst working closely with key stakeholders.
To be considered for this role, candidates must have senior management experience within the travel industry in operational, service delivery-based roles. This role is offered on a hybrid or fully remote basis within the UK, the head office is based in Central London.
Responsibilities:- Responsible for strategic vision for Travel Specialist Service Delivery, in line with global strategy and in collaboration with key Business Partners
- Translate strategic plans into tangible and measurable policies, objectives, and projects that align with business goals and clearly communicate future direction
- Set and monitor key targets for Travel Specialist across the UK and European region
- Lead and oversee the review, creation, and implementation of Specialist Delivery policies, procedures, and measures to support expert and profitable services
- Partner with the Training & Development team to ensure all operational systems are supported by robust training frameworks
- Previous senior operations management and leadership experience within the travel industry is essential
- Proven track record of managing cross-functional teams and driving organisational change within a global environment
- Significant experience working within a service-focused organisation, managing complex processes and high-level escalations
- Base Salary to £70,000 based on experience
- 25 days annual leave
- Pension
- Travel concessions
- Option to work abroad for up to 4 weeks per annum
- Career development
- Hybrid - London or fully remote within the UK
To apply for the Head of Travel Operations and Service Delivery role, please email your CV and a member of the team will be in contact to discuss this opportunity.
Head of Travel Operations and Service Delivery employer: Antella Travel Recruitment
Contact Detail:
Antella Travel Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Travel Operations and Service Delivery
✨Tip Number 1
Network within the travel industry, especially with professionals who have experience in luxury travel and concierge services. Attend industry events or webinars to connect with potential colleagues and learn about the latest trends.
✨Tip Number 2
Research the company thoroughly to understand their values, mission, and the specific clientele they serve. This knowledge will help you tailor your conversations and demonstrate your alignment with their goals during interviews.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed cross-functional teams in the past. Be ready to provide examples of how you've driven organisational change and improved service delivery.
✨Tip Number 4
Familiarise yourself with the latest technologies and tools used in travel operations and service delivery. Being knowledgeable about these can set you apart as a candidate who is ready to implement efficiencies and improvements.
We think you need these skills to ace Head of Travel Operations and Service Delivery
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your senior management experience in the travel industry. Focus on your achievements in operational roles and service delivery, showcasing how you've led teams and implemented successful processes.
Craft a Compelling Cover Letter: Write a cover letter that clearly outlines your passion for the travel industry and your leadership style. Mention specific examples of how you've driven organisational change and improved service delivery in previous roles.
Highlight Relevant Experience: In your application, emphasise your experience managing cross-functional teams and handling complex processes. Use metrics to demonstrate your success in achieving targets and improving service standards.
Showcase Your Strategic Vision: Discuss your ability to translate strategic plans into actionable objectives. Provide examples of how you've developed policies and procedures that align with business goals and enhanced service delivery.
How to prepare for a job interview at Antella Travel Recruitment
✨Showcase Your Leadership Skills
As a Head of Travel Operations and Service Delivery, demonstrating your leadership experience is crucial. Prepare examples of how you've successfully managed teams, implemented processes, and driven change in previous roles.
✨Understand the Luxury Travel Market
Familiarise yourself with the luxury travel sector and the specific needs of high-net-worth individuals. Be ready to discuss trends, challenges, and how you can enhance service delivery for discerning clients.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in complex situations. Think of scenarios where you've had to manage escalations or improve service delivery, and be prepared to explain your thought process.
✨Align with Company Values
Research the company's mission and values. During the interview, express how your personal values align with theirs, particularly in terms of service excellence and operational efficiency.
