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- Tasks: Manage travel operations and ensure unforgettable experiences for adventure seekers.
- Company: B Certified travel company focused on adventure and fundraising challenges.
- Benefits: Competitive salary, hybrid working, 23 days leave, and career progression opportunities.
- Other info: Exciting career growth potential with travel opportunities.
- Why this job: Join a passionate team and make a real impact in the travel industry.
- Qualifications: Experience in adventure or student travel operations and strong customer service skills.
The predicted salary is between 38000 - 53200 £ per year.
Base Salary to £38,000 + Benefits
Hybrid - Central London
Our client is a B Certified travel company who create unforgettable adventure-based travel experiences designed for fundraising challenges for both individual and group travel to worldwide destinations. They are now recruiting for a Travel Operations and Customer Services Manager to join the team.
This is a pivotal role with the Travel Operations and Customer Services Manager being a senior, hands-on role, responsible for delivering a safe, good-value experience for their trip participants from booking through to the successful completion of their chosen challenge. This involves overseeing the pre-departure experience of participants as well as the management and booking of supplier services to ensure all trips are run safely and efficiently for all participants.
To be considered, candidates must have senior operations and customer services experience gained within adventure or student travel with an understanding of group travel with the ability to manage relationships with suppliers. There is a clear pathway for the right candidate to progress into a Senior Operations & Customer Experience Manager role and, longer term, Head of Operations, based on performance and commitment. This role is offered on a hybrid basis - Central London.
Travel Operations and Customer Services Manager Duties:- Maintaining Trip Date Mapping documents to ensure all trips are planned efficiently, liaising with sales staff to ensure departure dates are optimised.
- Administer the agreed pre-departure checks process for all Active trips, liaising with other relevant staff to ensure participants and charity partners are communicated with where necessary.
- Taking responsibility for ensuring that trips are mapped on dates with the best value flight prices and choose the best value airlines for each routing, taking flight times, layovers, cost per person and contractual terms into account.
- Request, negotiate and agree trip-specific quotes/contracts with airlines as early as possible, ensuring the cost per travelling participant is minimised.
- Monitor suppliers performance and adherence to contractual obligations and ensure that the CEO is made aware of issues as soon as possible after they arise.
- Previous operations experience within adventure or student-based travel
- Experience in administering group travel packages
- Building and maintaining professional relationships with suppliers
- Experience dealing with customer enquiries and complaints
- Base Salary to £38,000 based on experience
- 23 days annual leave
- Hybrid Working
- Career progression
- Travel opportunities
- Workplace pension
To apply for the Travel Operations and Customer Services Manager role, please email me your CV a member of the team will be in contact to discuss the role and company.
Travel Operations and Customer Services Manager in Edinburgh employer: Antella Travel Recruitment
Contact Detail:
Antella Travel Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Operations and Customer Services Manager in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to people in the travel industry, especially those who work in operations or customer services. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to share specific examples of how you've successfully managed operations or resolved customer issues in the past.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Since we’re all about creating unforgettable experiences, make sure to highlight your passion for adventure and customer service when you apply through our website.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Travel Operations and Customer Services Manager in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Travel Operations and Customer Services Manager role. Highlight your previous operations experience in adventure or student travel, and don’t forget to mention any relevant customer service achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about adventure travel and how your background makes you the perfect fit for this role. Be sure to mention your ability to manage supplier relationships and handle customer enquiries.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully dealt with challenges in past roles. We want to see how you’ve navigated tricky situations, especially in customer service or operations, as this will be key in our fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Antella Travel Recruitment
✨Know Your Adventure Inside Out
Make sure you research the company’s travel offerings and understand their unique selling points. Familiarise yourself with their adventure trips and customer service approach, as this will help you demonstrate your passion for the role and how you can contribute to creating unforgettable experiences.
✨Showcase Your Operations Savvy
Prepare examples from your previous experience that highlight your skills in managing operations and customer services. Be ready to discuss how you've successfully overseen trip planning, supplier management, and customer interactions, as these are key aspects of the role.
✨Build Rapport with Your Interviewers
Remember, interviews are a two-way street! Engage with your interviewers by asking insightful questions about their operations and team dynamics. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
✨Demonstrate Problem-Solving Skills
Be prepared to discuss how you've handled challenges in past roles, especially related to customer complaints or operational hiccups. Highlight your ability to think on your feet and provide solutions that ensure a smooth experience for participants.