At a Glance
- Tasks: Manage corporate travel accounts and provide top-notch service to high-profile clients.
- Company: Bespoke corporate travel management company with a strong customer focus.
- Benefits: Competitive salary, 20 days leave, birthday off, discounted travel, and pension.
- Other info: Office-based in Central London with hybrid working options after six months.
- Why this job: Join a growing team and make a real impact in the corporate travel industry.
- Qualifications: Experience in corporate travel and knowledge of GDS systems required.
Base Salary £32,000 - £36,000 negotiable based on experience + Benefits
Office Based Central London
Our client is a privately owned bespoke corporate travel management company with a reputation for providing a high-quality customer focused experience. Due to growth, they are now recruiting an experienced Corporate Travel Account Manager to work on a variety of high-profile clients.
This is a pivotal role in being the first point of contact for specific and ad hoc corporate travel accounts clients and remain the primary contact for those clients, ensuring travel needs are fully met to their satisfaction in a timely and effective manner and within the appropriate budgetary framework.
To be considered, previous experience within business travel is essential as well as GDS knowledge and good fares knowledge. The role is office based in Central London with the option of hybrid working after 6 months of employment.
Corporate Travel Account Manager Responsibilities:- Provision of high quality travel account Management services to designated corporate clients
- Provision of expert advice to clients in all aspects of business travel
- Administration of the full cycle of all travel bookings for designated and ad hoc corporate clients
- Book and facilitate all aspects of the client's travel, such as transfers, car hire, etc. in line with agreed itinerary and client requirements
- Up-sell softly added value items, such as airport transfers, VIP airport services, extra nights' accommodation, car hire, and insurance
- Issuing, re-issuing and performing re-calculations of international and domestic airfares in relation to designated corporate client bookings
- Assisting with and co-ordinating ancillary client requests as required
- Working knowledge of a major GDS either Amadeus, Galileo or Sabre
- Previous experience of working in the corporate travel industry as a travel consultant
- Experience of using CRM systems
- First class customer service skills
- Accuracy and attention to detail
- Excellent communication skills both verbal and written
- Ability to successfully manage a high-volume workload in a professional and calm manner
- Excellent organisation skills; able to work to tight and demanding timescales resolve problems and manage conflicting priorities
- Basic salary from £32,000 to £36,000 based on experience, this negotiable based on the candidate's experience
- 20 days annual leave + 8 bank holidays
- Monday to Friday 9-5.30
- Birthday off
- Discounted travel
- Workplace pension
To be considered for this Corporate Travel Account Manager role, please apply and a member of the team will be in touch to discuss the role and company in more detail.
Corporate Travel Account Manager employer: Antella Travel Recruitment
Join a dynamic and growing privately owned corporate travel management company in the heart of Central London, where your expertise as a Corporate Travel Account Manager will be valued and rewarded. With a strong focus on high-quality customer service, you will enjoy a supportive work culture that encourages professional growth and offers benefits such as discounted travel, a workplace pension, and the flexibility of hybrid working after six months. This is an excellent opportunity to thrive in a collaborative environment while managing high-profile clients and making a meaningful impact in their travel experiences.
Contact Details:
Antella Travel Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Corporate Travel Account Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Antella Travel Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Antella Travel Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Corporate Travel Account Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Antella Travel Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Antella Travel Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Antella Travel Recruitment!
How to prepare for a job interview at Antella Travel Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
