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- Tasks: Manage travel operations and ensure unforgettable experiences for adventure seekers.
- Company: B Certified travel company focused on adventure and fundraising challenges.
- Benefits: Competitive salary, hybrid working, 23 days leave, and career progression.
- Why this job: Join a passionate team and make a real impact in the travel industry.
- Qualifications: Experience in operations and customer service within adventure or student travel.
- Other info: Exciting opportunities for travel and professional growth await you!
The predicted salary is between 22800 - 38000 £ per year.
Base Salary to £38,000 + Benefits
Hybrid - Central London
Our client is a B Certified travel company who create unforgettable adventure based travel experiences designed for fundraising challenges for both individual and group travel to worldwide destinations. They are now recruiting for a Travel Operations and Customer Services Manager to join the team. This is a pivotal role with the Travel Operations and Customer Services Manager being a senior, hands‑on role, responsible for delivering a safe, good‑value experience for their trip participants from booking through to the successful completion of their chosen challenge. This involves overseeing the pre‑departure experience of participants as well as the management and booking of supplier services to ensure all trips are run safely and efficiently for all participants.
To be considered, candidates must have senior operations and customer services experience gained within adventure or student travel with an understanding of group travel with the ability to manage relationships with suppliers. There is a clear pathway for the right candidate to progress into a Senior Operations & Customer Experience Manager role and, longer term, Head of Operations, based on performance and commitment. This role is offered on a hybrid basis - Central London.
Duties:
- Maintaining Trip Date Mapping documents to ensure all trips are planned efficiently, liaising with sales staff to ensure departure dates are optimised.
- Administer the agreed pre‑departure checks process for all active trips, liaising with other relevant staff to ensure participants and charity partners are communicated with where necessary.
- Taking responsibility for ensuring that trips are mapped on dates with the best value flight prices and choosing the best value airlines for each routing, taking flight times, layovers, cost per person and contractual terms into account.
- Request, negotiate and agree trip‑specific quotes/contracts with airlines as early as possible, ensuring the cost per travelling participant is minimised.
- Monitor suppliers performance and adherence to contractual obligations and ensure that the CEO is made aware of issues as soon as possible after they arise.
Experience Required:
- Previous operations experience within adventure or student‑based travel.
- Experience in administering group travel packages.
- Building and maintaining professional relationships with suppliers.
- Experience dealing with customer enquiries and complaints.
Salary and Benefits:
- Base Salary to £38,000 based on experience.
- 23 days annual leave.
- Hybrid Working.
- Career progression.
- Travel opportunities.
- Workplace pension.
To apply for the role, please email me your CV. A member of the team will be in contact to discuss the role and company.
Travel Operations and Customer Services Manager in City of London employer: Antella Travel Recruitment
Contact Detail:
Antella Travel Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Operations and Customer Services Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry, especially those who have experience in operations or customer service. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Since this role is all about creating unforgettable experiences, think of examples from your past that showcase your ability to deliver exceptional customer service and manage operations effectively.
✨Tip Number 3
Showcase your passion for adventure travel! Whether it’s through your CV or during interviews, let your enthusiasm shine. Share stories of your own travel experiences and how they’ve shaped your understanding of customer needs in this sector.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Travel Operations and Customer Services Manager in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Travel Operations and Customer Services Manager role. Highlight your experience in adventure or student travel, and showcase any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Experience: In your application, emphasise your previous operations experience and how you've successfully managed customer enquiries and complaints. We love seeing real examples of how you've built relationships with suppliers and ensured smooth operations.
Be Clear and Concise: When writing your cover letter, keep it clear and concise. We appreciate straightforward communication, so get to the point while still showing your passion for the role and the company. Let us know why you're excited about this opportunity!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Antella Travel Recruitment
✨Know Your Stuff
Make sure you understand the ins and outs of adventure and student travel. Brush up on the latest trends, challenges, and best practices in the industry. This will not only show your passion but also help you answer questions confidently.
✨Showcase Your Experience
Prepare specific examples from your previous roles that highlight your operations and customer service experience. Think about times when you successfully managed supplier relationships or resolved customer complaints, as these will be key to the role.
✨Demonstrate Your Problem-Solving Skills
Be ready to discuss how you've handled unexpected issues in past roles. Whether it was a last-minute change in travel plans or a supplier failing to meet expectations, showing your ability to think on your feet will impress the interviewers.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s operations and future plans. This shows your genuine interest in the role and helps you assess if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.