After Sales Travel Consultant in Birmingham

Travel After Sales Consultant Base Salary £25,000 + Great Benefits Hybrid – Birmingham Our client is a well renowned tour operator who specialise in adventure and activity-based holidays. Due to continued growth, they are now recruiting for a Travel After Sales Executive who can in contribute to the smooth-running of the smooth-running of the Aftersales & Operations department with specific responsibility for providing an exemplary pre and post-sale service to customers and maintaining professional working relationships with supplier partners. This role requires previous experience within the travel industry in a similar based role within Customer services, operations, administration or support. The role is based on a hybrid basis – Birmingham Travel After Sales Executive Responsibilities: Answer incoming customer phone calls and take appropriate action for each call Answer incoming customer emails and take appropriate action for each email Input data into the reservation system platform to keep each existing customer record updated and to enter new records when appropriate Liaise with suppliers to fulfil the customer request – e.g. flight seats, airport assistance Work with the Operations team to fulfil customer requests – e.g. extra hotel nights, dietary requirements Travel After Sales Executive Experience Required: Previous, customer services, operations or support experience within the travel industry is essential Excellent interpersonal communication skills; High level of professionalism; Ability to multi task in a fast-paced environment Attention to detail Travel After Sales Executive Salary and Benefits Base Salary £25,000 (negotiable based on experience) 22 days annual leave Travel discounts Hybrid working Pension To apply for this Travel After Sales Executive role, please email your CV and a member of the team will be in contact to discuss the opportunity