At a Glance
- Tasks: Manage travel operations and ensure unforgettable experiences for adventure seekers.
- Company: B Certified travel company focused on adventure and fundraising challenges.
- Benefits: Competitive salary, hybrid working, 23 days leave, and career progression.
- Other info: Exciting career growth opportunities and travel experiences await you!
- Why this job: Join a passionate team and make a real impact in adventure travel.
- Qualifications: Experience in operations and customer service within adventure or student travel.
The predicted salary is between 38000 - 53200 £ per year.
Base Salary to £38,000 + Benefits
Hybrid - Central London
Our client is a B Certified travel company who create unforgettable adventure-based travel experiences designed for fundraising challenges for both individual and group travel to worldwide destinations. They are now recruiting for a Travel Operations and Customer Services Manager to join the team.
This is a pivotal role with the Travel Operations and Customer Services Manager being a senior, hands-on role, responsible for delivering a safe, good-value experience for their trip participants from booking through to the successful completion of their chosen challenge. This involves overseeing the pre-departure experience of participants as well as the management and booking of supplier services to ensure all trips are run safely and efficiently for all participants.
To be considered, candidates must have senior operations and customer services experience gained within adventure or student travel with an understanding of group travel with the ability to manage relationships with suppliers. There is a clear pathway for the right candidate to progress into a Senior Operations & Customer Experience Manager role and, longer term, Head of Operations, based on performance and commitment. This role is offered on a hybrid basis - Central London.
Travel Operations and Customer Services Manager Duties:- Maintaining Trip Date Mapping documents to ensure all trips are planned efficiently, liaising with sales staff to ensure departure dates are optimised.
- Administer the agreed pre-departure checks process for all Active trips, liaising with other relevant staff to ensure participants and charity partners are communicated with where necessary.
- Taking responsibility for ensuring that trips are mapped on dates with the best value flight prices and choose the best value airlines for each routing, taking flight times, layovers, cost per person and contractual terms into account.
- Request, negotiate and agree trip-specific quotes/contracts with airlines as early as possible, ensuring the cost per travelling participant is minimised.
- Monitor suppliers performance and adherence to contractual obligations and ensure that the CEO is made aware of issues as soon as possible after they arise.
- Previous operations experience within adventure or student-based travel
- Experience in administering group travel packages
- Building and maintaining professional relationships with suppliers
- Experience dealing with customer enquiries and complaints
- Base Salary to £38,000 based on experience
- 23 days annual leave
- Hybrid Working
- Career progression
- Travel opportunities
- Workplace pension
To apply for the Travel Operations and Customer Services Manager role, please email me your CV a member of the team will be in contact to discuss the role and company.
Travel Operations and Customer Services Manager in Bath employer: Antella Travel Recruitment
Join a B Certified travel company in Central London that prioritises adventure and meaningful experiences while fostering a supportive and dynamic work culture. With a competitive salary of up to £38,000, 23 days of annual leave, and clear pathways for career progression, this role offers the chance to grow into senior management positions while enjoying hybrid working and exciting travel opportunities. Be part of a team that values your contributions and is dedicated to creating unforgettable journeys for participants.
Contact Details:
Antella Travel Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Travel Operations and Customer Services Manager in Bath
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Antella Travel Recruitment who are looking for fresh talent for roles like Travel Operations and Customer Services Manager.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Antella Travel Recruitment and give you a leg up for your Travel Operations and Customer Services Manager application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Travel Operations and Customer Services Manager openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Travel Operations and Customer Services Manager in Bath
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Travel Operations and Customer Services Manager role at Antella Travel Recruitment.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Travel Operations and Customer Services Manager position at Antella Travel Recruitment.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Antella Travel Recruitment.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Antella Travel Recruitment's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Travel Operations and Customer Services Manager.
How to prepare for a job interview at Antella Travel Recruitment
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Antella Travel Recruitment.
