Assistant Retail Travel Manager

Overview

Our client, a well-established travel company, has recently opened a UK office and retail store in Guildford. They have launched a new tour operation focused on inclusive package holidays, combining flights, hotels, shore excursions, cruises to the Greek Islands, the Mediterranean and the Arabian Gulf. They are seeking to recruit an experienced Assistant Retail Travel Manager to help manage and lead a small team of travel consultants in Guildford.

Responsibilities

• Deliver exceptional customer service to walk-in clients, phone and web leads.
• Support the team in meeting and exceeding individual and store sales targets.
• Assist in creating tailored travel itineraries, handling complex bookings, and resolving customer issues.
• Monitor daily performance metrics and provide coaching and support to Retail Agents to improve results.
• Coach and mentor Retail Agents to deliver excellent customer service and grow their destination knowledge and sales confidence.
• Assist with rota planning, task delegation, and workflow organisation.

Qualifications

• Previous experience in a senior sales or assistant manager role within the travel industry.
• Strong customer service and sales background.
• Proven ability to coach and motivate teams to achieve sales and service excellence.
• Strong relationship-building skills with both customer-facing and internal stakeholders.
• Ability to support and inspire a team in a target-driven environment.

Salary and benefits

• Base Salary up to £35,000, depending on experience.
• Bonus potential of up to £8,000 based on performance.
• 25 days\’ annual leave.
• Health insurance for employee and family.
• 6.5% pension contributions.
• Discounted cruises for employees and immediate family.
• Fam trips.

Location: Guildford, Surrey

How to apply

To apply, please email your CV and a member of the team will be in touch to discuss your application.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Customer Service

Industries

• Travel Arrangements

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