At a Glance
- Tasks: Deliver virtual training and onboarding for new Group Operations starters.
- Company: Leading specialist in UK & Ireland group travel.
- Benefits: Salary between £35,000 - £40,000, predominantly virtual work, and one day in the office.
- Other info: Opportunity to create training resources and support new team members.
- Why this job: Take ownership of training and help others develop their skills.
- Qualifications: Strong UK & Ireland group operations experience and excellent Tourplan knowledge.
The predicted salary is between 35000 - 40000 £ per year.
Antella Travel Recruitment is delighted to be supporting our client, a leading specialist in UK & Ireland group travel, who are looking for an experienced Group Operations professional to join their team as a Group Operations Trainer. This is a predominantly virtual training role, with one day per week in the office.
You will be responsible for onboarding and training new starters, ensuring they develop a strong understanding of UK & Ireland group operations and are confident using Tourplan.
Key Responsibilities
- Deliver virtual training and onboarding for new Group Operations starters
- Train new team members on Tourplan and operational systems
- Provide training on UK & Ireland group planning, including itineraries, suppliers, bookings and amendments
- Act as the key point of contact for new starters during their onboarding
- Create and maintain simple training guides and resources
- Work with Operations Managers to monitor progress and identify further training needs
About You
- Strong UK & Ireland inbound group operations experience
- Excellent Tourplan knowledge - essential
- Good understanding of UK & Ireland tour planning and ground operations
- Previous experience training, coaching or mentoring colleagues would be advantageous
- Excellent communication skills and the ability to explain processes clearly
- Organised, patient and confident working virtually
- Passionate about sharing knowledge and supporting others
What's on Offer
- £35,000 - £40,000 depending on experience
- Predominantly virtual working
- One day per week in the office
- Opportunity to take ownership of the training and onboarding experience for new Operations team members
If you have strong UK & Ireland group operations experience, excellent Tourplan knowledge and enjoy helping others develop, we would love to hear from you.
Trainer Groups Operations TOURPLAN in London employer: Antella Travel Recruitment Careers
Join an award-winning luxury travel company in Central London, where your expertise in content marketing will be valued and nurtured. With a collaborative culture that encourages creativity and innovation, you'll enjoy great benefits including hybrid working, ongoing professional development, and educational travel opportunities. This is not just a job; it's a chance to grow your career with one of the UK's most respected brands in luxury travel.
Contact Details:
Antella Travel Recruitment Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Trainer Groups Operations TOURPLAN in London
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We think you need these skills to ace Trainer Groups Operations TOURPLAN in London
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Trainer Groups Operations TOURPLAN role at Antella Travel Recruitment Careers.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Trainer Groups Operations TOURPLAN position at Antella Travel Recruitment Careers.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Antella Travel Recruitment Careers.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Antella Travel Recruitment Careers's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Trainer Groups Operations TOURPLAN.
How to prepare for a job interview at Antella Travel Recruitment Careers
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
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In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Antella Travel Recruitment Careers.
