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- Tasks: Provide top-notch customer support for veterinary products and troubleshoot issues with empathy.
- Company: Join a leading veterinary lab with a supportive and dynamic team culture.
- Benefits: Enjoy 5 weeks holiday, career growth, wellness programmes, and exclusive discounts.
- Why this job: Make a difference in pet care while developing your skills in a rewarding environment.
- Qualifications: RVN degree or relevant experience, plus strong communication and problem-solving skills.
- Other info: Flexible working hours with opportunities for personal and professional development.
The predicted salary is between 28000 - 34000 £ per year.
Permanent role providing remote customer and technical support for veterinary laboratory products and equipment, based at our Warwick site. 40 hours per week, Monday to Saturday rota (9am‑6pm). Salary £28,000 – £34,000.
Key Responsibilities
- Respond to customer reference lab inquiries in a timely and professional manner across multiple channels (phone, email, chat, etc.)
- Provide clear and accurate information about products, services, policies, and procedures.
- Troubleshoot customer issues, offering effective solutions and following up to ensure customer satisfaction.
- Distribute contacts to relevant teams and keep product knowledge current.
- Handle customer complaints with empathy, resolve conflicts, and ensure positive resolutions.
- Escalate complex issues to higher-level support or relevant departments as necessary.
- Add and log service requests such as add‑ons, cancellations, immunotherapy orderings and digital cytology charges.
- Provide feedback on recurring issues and suggested process improvements.
- Meet individual and team performance goals, including response times, resolution rates, and customer satisfaction.
Benefits
- 5 weeks holiday + bank holidays + 1 day birthday leave
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Wellness programme (employee assistance, eye‑care voucher scheme, free annual flu jab)
- Cycle‑to‑work scheme
- Recruitment referral reward scheme
- Retail, restaurant and cinema discounts
Work Experience & Qualifications
- RVN degree or relevant experience (e.g., veterinary receptionist or lab tech).
- Technical skills to troubleshoot and resolve problems with the company products and services.
- Excellent written and verbal communication with empathy and professionalism.
- Relationship‑management skills, including the ability to resolve difficult customer situations.
- Team‑work skills and ability to collaborate with internal departments to solve problems and address customer needs.
- Ability to multi‑task, prioritise, and manage time effectively.
Seniority Level Entry level
Employment Type Full-time
Job Function Other
Industries Veterinary Services
Veterinary Customer Service Representative in Royal Leamington Spa employer: Antech Diagnostics
Contact Detail:
Antech Diagnostics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Customer Service Representative in Royal Leamington Spa
✨Tip Number 1
Get to know the company! Research their products and services so you can chat confidently about them during interviews. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, role-play common scenarios with a friend. This will help you respond professionally and empathetically when it counts.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. They might share insider tips or even refer you, which can give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace Veterinary Customer Service Representative in Royal Leamington Spa
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Veterinary Customer Service Representative role. Highlight your relevant experience, especially any customer service or veterinary background, to show us you’re the perfect fit!
Show Off Your Communication Skills: Since this role involves a lot of communication, be sure to demonstrate your excellent written skills in your application. Use clear and professional language, and don’t forget to sprinkle in a bit of empathy to reflect our values!
Highlight Problem-Solving Abilities: We love candidates who can troubleshoot and resolve issues effectively. Share examples from your past experiences where you’ve successfully handled customer complaints or resolved conflicts to showcase your skills.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Antech Diagnostics
✨Know Your Stuff
Make sure you brush up on the veterinary products and services the company offers. Familiarise yourself with common customer inquiries and technical issues. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Empathy
Since you'll be dealing with customers who may be stressed or upset, practice responding to difficult situations with empathy. Think of examples from your past experiences where you resolved conflicts or helped someone feel heard. This will demonstrate your relationship-management skills.
✨Show Off Your Communication Skills
During the interview, focus on how you communicate. Use clear and concise language, and don’t hesitate to ask for clarification if you don’t understand something. This will showcase your ability to convey information effectively, which is crucial for this role.
✨Be Ready to Multi-task
Prepare to discuss how you manage multiple tasks and prioritise effectively. You might be asked situational questions about handling various customer inquiries at once. Share specific examples that highlight your organisational skills and ability to stay calm under pressure.
