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For Companies At a Glance
- Tasks: Support customers on-site with product installation, training, and troubleshooting.
- Company: Antech is a leading innovator in veterinary diagnostics, enhancing animal health globally.
- Benefits: Enjoy 5 weeks holiday, career progression, wellness programs, and staff discounts.
- Why this job: Join a dynamic team, make a real impact, and develop your technical skills.
- Qualifications: Experience in a similar role, strong communication skills, and a customer-focused mindset required.
- Other info: This role involves UK-wide travel and offers a hands-on, engaging work environment.
The predicted salary is between 28000 - 36000 £ per year.
Job Description
Job Title: Field Application Specialist
Salary: £35,000 – £40,000 + Car + Company Bonus Scheme
Location: Candidate's should ideally be based around the Reading/Oxford area. The role mostly covers the Midlands/South region, with UK wide travel when required.
We’re looking for a proactive, customer-focused Field Application Specialist to deliver exceptional on-site support primarily across the Midlands and South region (with full UK travel when required). You’ll play a key role in installing our products, training customers, resolving technical issues, and ensuring they get the very best from our products and solutions. This is a hands-on role that combines technical expertise with relationship building. This is a permanent, full time role, working 37.5 hours per week.
Responsibilities include:
- Provide on-site customer support for product installation, training, and troubleshooting in line with company policies, procedures, and relevant regulations.
- Install equipment at customer locations, assemble components, run operational tests, and make adjustments as needed, working closely with internal teams.
- Deliver engaging, tailored customer training in a variety of formats, supported by clear documentation and materials, ensuring customers can fully utilise our products and services.
- Troubleshoot customer issues, collaborating with in-house technical teams and implementing solutions for more complex challenges when required.
- Support new customer installations and “go-live” events, quickly addressing any issues to ensure a smooth and positive experience.
- Proactively manage customer communications prior to site visits to gather insights, anticipate needs, and enhance the overall customer journey.
- Highlight the benefits of additional products and services when appropriate to add value for the customer.
Skills and Qualifications:
- Proven experience in a similar role within a related industry. Veterinary diagnostics experience highly preferred.
- Proficiency in Microsoft Office.
- Strong technical skills for troubleshooting and resolving product and service issues.
- Excellent written and verbal communication skills, including confident presentation delivery.
- Relationship management abilities, with the capacity to handle challenging customer situations professionally.
- Skilled in training customers on technical equipment, workflows, and best practices.
- Ability to work collaboratively and adapt to varying situations.
- Demonstrated customer focus and commercial awareness.
- Willingness and ability to travel regularly.
Benefits:
- 5 weeks holiday + bank holidays + Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Wellness program including: Employee assistance program, Eyecare voucher scheme Free annual Flu jab
- Cycle to work scheme
- Recruitment referral reward scheme
About us
Antech is a leader in veterinary diagnostics, driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90+ reference laboratories around the globe; in-house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board-certified specialist support services.
Field Application Specialist employer: Antech Diagnostics
Contact Detail:
Antech Diagnostics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Application Specialist
✨Tip Number 1
Familiarise yourself with the veterinary diagnostics industry, especially Antech's products and services. Understanding their offerings will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the veterinary field, particularly those who have experience as Field Application Specialists. Attend relevant industry events or join online forums to gain insights and potentially get referrals.
✨Tip Number 3
Prepare for practical scenarios that may arise in the role. Think about how you would handle customer training sessions or troubleshoot common technical issues, as these are key aspects of the job.
✨Tip Number 4
Showcase your relationship management skills by preparing examples of how you've successfully handled challenging customer situations in the past. This will highlight your ability to maintain professionalism under pressure.
We think you need these skills to ace Field Application Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in veterinary diagnostics or similar fields. Emphasise your technical skills, customer support experience, and any training roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for animal health and your proactive approach to customer service. Mention specific examples of how you've successfully resolved technical issues or trained customers in the past.
Highlight Communication Skills: Since excellent communication is key for this role, provide examples in your application of how you've effectively communicated with customers, especially in challenging situations. This could include presentations or training sessions you've conducted.
Showcase Your Problem-Solving Abilities: In your application, include instances where you've successfully troubleshot technical issues or managed customer installations. This will demonstrate your hands-on experience and ability to think on your feet.
How to prepare for a job interview at Antech Diagnostics
✨Showcase Your Technical Skills
As a Field Application Specialist, you'll need strong technical skills. Be prepared to discuss your experience with troubleshooting and resolving product issues. Highlight any relevant experience in veterinary diagnostics, as this will be a significant advantage.
✨Demonstrate Customer Focus
This role is all about building relationships with customers. Share examples of how you've successfully managed customer communications and resolved challenging situations in the past. Show that you understand the importance of a positive customer journey.
✨Prepare for Hands-On Scenarios
Since the role involves on-site support and training, think about how you would approach installing equipment or delivering training sessions. Be ready to discuss your methods and any materials you would use to ensure customers can fully utilise the products.
✨Research the Company and Its Products
Familiarise yourself with Antech's range of products and services. Understanding their offerings will help you answer questions more effectively and demonstrate your enthusiasm for the role. It also shows that you're proactive and genuinely interested in the company.
