At a Glance
- Tasks: Support customers on-site with product installation, training, and troubleshooting.
- Company: Antech is a leading innovator in veterinary diagnostics, enhancing animal health globally.
- Benefits: Enjoy 5 weeks holiday, birthday leave, wellness programs, and career progression opportunities.
- Other info: This is a full-time role with regular travel across the UK.
- Why this job: Join a dynamic team, make a real impact, and develop your technical skills while travelling.
- Qualifications: Experience in a similar role preferred; strong communication and technical skills required.
The predicted salary is between 35000 - 40000 £ per year.
Contract Type: 12 month fixed term contract
Location: Candidate's should ideally be based around the West Midlands area. The role covers the central belt of the UK including Norfolk, Suffolk, Cambridgeshire, Lincolnshire and across to the Wales coast.
We’re looking for a proactive, customer-focused Field Application Specialist to deliver exceptional on-site support. You’ll play a key role in installing our products, training customers, resolving technical issues, and ensuring they get the very best from our products and solutions. This is a hands-on role that combines technical expertise with relationship building. This is a full time role, working 40 hours per week.
Responsibilities include:
- Provide on-site customer support for product installation, training, and troubleshooting in line with company policies, procedures, and relevant regulations.
- Install equipment at customer locations, assemble components, run operational tests, and make adjustments as needed, working closely with internal teams.
- Deliver engaging, tailored customer training in a variety of formats, supported by clear documentation and materials, ensuring customers can fully utilise our products and services.
- Troubleshoot customer issues, collaborating with in-house technical teams and implementing solutions for more complex challenges when required.
- Support new customer installations and “go-live” events, quickly addressing any issues to ensure a smooth and positive experience.
- Proactively manage customer communications prior to site visits to gather insights, anticipate needs, and enhance the overall customer journey.
- Highlight the benefits of additional products and services when appropriate to add value for the customer.
Skills and Qualifications:
- Proven experience in a similar role within a related industry. Veterinary diagnostics experience highly preferred.
- Proficiency in Microsoft Office.
- Strong technical skills for troubleshooting and resolving product and service issues.
- Excellent written and verbal communication skills, including confident presentation delivery.
- Relationship management abilities, with the capacity to handle challenging customer situations professionally.
- Skilled in training customers on technical equipment, workflows, and best practices.
- Ability to work collaboratively and adapt to varying situations.
- Demonstrated customer focus and commercial awareness.
- Willingness and ability to travel regularl y.
- 5 weeks holiday + bank holidays + Birthday Leave
- Career progression opportunities
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Wellness program including: Employee assistance program, Eyecare voucher scheme Free annual Flu jab
- Cycle to work scheme
About us
Antech is a leader in veterinary diagnostics, driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90+ reference laboratories around the globe; in-house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board-certified specialist support services.
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Field Application Specialist employer: Antech Diagnostics
Antech is an exceptional employer that prioritises employee well-being and professional growth, offering a comprehensive benefits package including generous holiday allowances, enhanced family leave, and a wellness programme. With a strong focus on innovation in veterinary diagnostics, employees can expect a dynamic work culture that fosters collaboration and customer engagement, making it a rewarding environment for those passionate about animal health. The remote working flexibility allows for a balanced lifestyle while contributing to meaningful outcomes in the veterinary field.
StudySmarter Expert Advice🤫
We think this is how you could land Field Application Specialist
✨Tip Number 1
Familiarise yourself with the veterinary diagnostics industry, especially if you have experience in this field. Understanding the latest trends and technologies will help you engage more effectively during interviews and demonstrate your passion for the role.
✨Tip Number 2
Network with professionals in the veterinary diagnostics sector. Attend relevant industry events or join online forums to connect with others who can provide insights or even refer you to opportunities at StudySmarter.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships and resolved technical issues in previous roles. This will showcase your problem-solving skills and customer focus, which are crucial for the Field Application Specialist position.
✨Tip Number 4
Research our products and services thoroughly before your interview. Being able to speak knowledgeably about what we offer will not only impress your interviewers but also show your genuine interest in joining our team.
We think you need these skills to ace Field Application Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer support, technical troubleshooting, and training. Emphasise any veterinary diagnostics experience you have, as this is highly preferred for the role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for veterinary diagnostics and your proactive approach to customer service. Mention specific examples of how you've successfully managed customer relationships and resolved technical issues in the past.
Highlight Technical Skills:In your application, clearly outline your technical skills, especially those related to troubleshooting and product installation. Mention your proficiency in Microsoft Office and any other relevant software or tools.
Showcase Communication Abilities:Demonstrate your excellent written and verbal communication skills in your application. Provide examples of how you've delivered engaging training sessions or presentations, as this is crucial for the Field Application Specialist role.
How to prepare for a job interview at Antech Diagnostics
✨Showcase Your Technical Skills
As a Field Application Specialist, you'll need strong technical skills. Be prepared to discuss your experience with troubleshooting and resolving product issues. Highlight any relevant experience in veterinary diagnostics, as this will be a significant advantage.
✨Demonstrate Customer Focus
This role is all about building relationships with customers. Share examples of how you've successfully managed customer communications and resolved challenging situations in the past. Emphasise your proactive approach to understanding customer needs.
✨Prepare for Hands-On Scenarios
Since the role involves on-site support and training, be ready to discuss how you would handle specific installation or troubleshooting scenarios. Think about how you can convey complex information clearly and effectively to customers.
✨Highlight Your Training Experience
Training customers is a key part of this job. Prepare to talk about your experience in delivering engaging training sessions. Consider sharing any materials or methods you've used that have been particularly effective in helping customers understand technical equipment.
