At a Glance
- Tasks: Provide on-site support, install products, train customers, and troubleshoot technical issues.
- Company: Join Antech, a leader in veterinary diagnostics with a passion for innovation.
- Benefits: Enjoy 5 weeks holiday, career progression, wellness programs, and staff discounts.
- Other info: Dynamic role with opportunities for travel and professional growth.
- Why this job: Make a real impact in animal health while developing your technical and customer skills.
- Qualifications: Proficiency in Microsoft Office and experience in customer training required.
The predicted salary is between 30000 - 38000 £ per year.
We’re looking for a proactive, customer-focused Field Application Specialist to deliver exceptional on-site support. You’ll play a key role in installing our products, training customers, resolving technical issues, and ensuring they get the very best from our products and solutions. This is a hands-on role that combines technical expertise with relationship building. This is a full time role, working 40 hours per week.
- Provide on-site customer support for product installation, training, and troubleshooting in line with company policies, procedures, and relevant regulations.
- Deliver engaging, tailored customer training in a variety of formats, supported by clear documentation and materials, ensuring customers can fully utilise our products and services.
- Support new customer installations and “go-live” events, quickly addressing any issues to ensure a smooth and positive experience.
- Proficiency in Microsoft Office.
- Skilled in training customers on technical equipment, workflows, and best practices.
- Demonstrated customer focus and commercial awareness.
- Willingness and ability to travel regularly.
5 weeks holiday + bank holidays + Birthday Leave ~ Career progression opportunities ~ Staff discount schemes ~ Life Assurance ~ Enhanced sickness pay ~ Enhanced equal family leave ~ E-car salary sacrifice scheme ~ Wellness program including: Employee assistance program, Eyecare voucher scheme Free annual Flu jab ~ Cycle to work scheme ~ Recruitment referral reward scheme
Antech is a leader in veterinary diagnostics, driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90+ reference laboratories around the globe; in-house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board-certified specialist support services.
Dynamics Specialist - Remote Working employer: Antech Diagnostics
Antech is an exceptional employer that prioritises employee well-being and professional growth, offering a comprehensive benefits package including generous holiday allowances, enhanced family leave, and a wellness programme. With a strong focus on innovation in veterinary diagnostics, employees can expect a dynamic work culture that fosters collaboration and customer engagement, making it a rewarding environment for those passionate about animal health. The remote working flexibility allows for a balanced lifestyle while contributing to meaningful outcomes in the veterinary field.
StudySmarter Expert Advice🤫
We think this is how you could land Dynamics Specialist - Remote Working
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Antech Diagnostics. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Antech Diagnostics before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Dynamics Specialist - Remote Working
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Antech Diagnostics:Your cover letter is your chance to shine! Tell us why you want to work at Antech Diagnostics specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Antech Diagnostics!
How to prepare for a job interview at Antech Diagnostics
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
