We're looking for a proactive, customer-focused Field Application Specialist to deliver exceptional on‑site support. You'll play a key role in installing our products, training customers, resolving technical issues, and ensuring they get the very best from our products and solutions. This is a hands‑on role that combines technical expertise with relationship building. This is a full time role, working 40 hours per week.
Responsibilities
- Provide on‑site customer support for product installation, training, and troubleshooting in line with company policies, procedures, and relevant regulations.
- Install equipment at customer locations, assemble components, run operational tests, and make adjustments as needed, working closely with internal teams.
- Deliver engaging, tailored customer training in a variety of formats, supported by clear documentation and materials, ensuring customers can fully utilise our products and services.
- Troubleshoot customer issues, collaborating with in‑house technical teams and implementing solutions for more complex challenges when required.
- Support new customer installations and "go‑live" events, quickly addressing any issues to ensure a smooth and positive experience.
- Proactively manage customer communications prior to site visits to gather insights, anticipate needs, and enhance the overall customer journey.
- Highlight the benefits of additional products and services when appropriate to add value for the customer.
Qualifications
- Proven experience in a similar role within a related industry. Veterinary diagnostics experience highly preferred.
- Proficiency in Microsoft Office.
- Strong technical skills for troubleshooting and resolving product and service issues.
- Excellent written and verbal communication skills, including confident presentation delivery.
- Relationship management abilities, with the capacity to handle challenging customer situations professionally.
- Skilled in training customers on technical equipment, workflows, and best practices.
- Ability to work collaboratively and adapt to varying situations.
- Demonstrated customer focus and commercial awareness.
- Willingness and ability to travel regularly.
Benefits
- 5 weeks holiday + bank holidays + Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- E‑car salary sacrifice scheme
- Wellness program including Employee assistance program, Eyecare voucher scheme Free annual Flu jab
- Cycle to work scheme
- Recruitment referral reward scheme
