At a Glance
- Tasks: Act as a trusted technical advisor for strategic customers, ensuring their success with Antavo's platform.
- Company: Join Antavo, a dynamic scale-up revolutionising loyalty management with innovative tech.
- Benefits: Enjoy health insurance, career advancement, and a flexible, remote-first work environment.
- Other info: Opportunity to travel across the EU & NAM for workshops and customer meetings.
- Why this job: Make a real impact in a no-corporate-BS culture while working with diverse teams.
- Qualifications: Experience in customer-facing technical roles and strong communication skills are essential.
The predicted salary is between 60000 - 80000 £ per year.
About Us
Antavo is a rapidly growing, VC-backed scale-up disrupting the loyalty management market with its innovative omnichannel technologies. We are recognised by Gartner and Forrester as a leading pure-play loyalty management platform.
The Team
The Antavo Team is a passionate, dynamic, innovative and fun-loving professional team. From consultative salespeople to savvy marketers to tech whizzes, we have a diverse team of talented individuals with one unified focus: our customers. Customers are at the heart of everything we do, and we pride ourselves on always taking an innovative, customer-centric approach to creating the right experiences, products, and content for them.
With big dreams and a grand mission, we’re looking for great like-minded people to join us - people who are passionate, fearless and entrepreneurial. If you’re looking for a dynamic, no corporate-BS environment to learn, grow, and really make an impact, we could be the perfect fit for you!
The Role
We are looking for a Senior Technical Account Manager to act as a trusted technical advisor for Antavo’s strategic customers. This role is focused on long-term customer success, technical adoption, platform stability, solution optimisation, and proactive risk management. You will work closely with customers after go-live to ensure their Antavo setup remains scalable, reliable, and aligned with their evolving business and technical needs.
You will combine strong technical understanding with excellent customer-facing communication skills. You should be confident discussing integrations, APIs, data flows, configurations, release impacts, platform behaviour, technical risks, and best-practice recommendations with both technical and non-technical stakeholders.
A key part of this role is developing and maintaining a strong command of the Antavo platform. You should be able to understand complex customer setups, advise customers on optimal platform usage, troubleshoot technical topics, and act as a bridge between customers and internal teams. This role may require occasional customer travel for strategic workshops, technical reviews, Executive Business Reviews, or ad-hoc planning sessions when required. Candidates should preferably be based in the EU region or a timezone that allows strong overlap with European customers.
Your main responsibilities
- Maintain strategic technical relationships with senior customer stakeholders, including Engineering leadership, Architecture teams, Digital leadership, Product leadership, and C-level executives where relevant.
- Act as the executive-level technical advisor for assigned strategic customers, helping customers align their technical roadmap and operational strategy with Antavo capabilities.
- Lead technical alignment discussions related to scalability, architecture evolution, operational maturity, governance, and long-term platform strategy.
- Represent Antavo in high-impact customer discussions involving technical escalations, strategic initiatives, platform evolution, or executive-level technical governance.
- Provide strategic technical guidance and coordination across customer teams and internal Antavo departments, while ensuring ownership and follow-through of critical technical topics.
- Act as the primary strategic technical advisor for assigned enterprise and strategic Antavo customers after go-live.
- Build and maintain strong relationships with customer technical, business, and executive stakeholders, including Engineering leadership, Product teams, Architects, CRM, Digital, and C-level stakeholders where relevant.
- Develop a high level understanding of each customer’s Antavo setup, integrations, data flows, configurations, environments, and business use cases.
- Proactively identify technical risks, limitations, dependencies, adoption gaps, and optimisation opportunities.
- Guide customers on best practices for platform usage, integrations, configuration, scalability, performance, and operational efficiency.
- Translate technical concepts, trade-offs, risks, and recommendations into clear, customer-friendly guidance.
- Act as a bridge between customers and internal teams such as Customer Success, Customer Operations, Support, Engineering, Product, Professional Services, and Implementation.
- Preserve customer context internally and ensure technical topics are clearly documented, owned, and followed through.
- Support customers through platform changes, upgrades, new feature adoption, and release-related questions.
- Contribute customer feedback, technical insights, and recurring pain points into Product and Engineering discussions.
- Partner with Customer Success Managers to support customer health, retention, value realisation, and expansion opportunities.
- Participate in Executive Business Reviews, technical reviews, workshops, and ad-hoc success planning sessions when required.
- Help customers increase their self-service usage of the Antavo platform and Backoffice.
- Create or contribute to internal and customer-facing documentation, playbooks, technical notes, and best-practice materials.
- Support internal process improvements, technical account management playbooks, automation, and scalable ways of working.
- Use AI tools where relevant to improve productivity, analysis, documentation, reporting, and customer communication.
- Continuously deepen product, technical, loyalty, SaaS, and customer domain knowledge.
You should have
- Proven experience building and maintaining relationships with senior technical and executive stakeholders, including CTOs, Heads of Engineering, Architects, Digital leaders, and enterprise decision-makers.
- Strong ability to balance technical depth with strategic customer engagement and executive communication.
- Experience acting as a trusted advisor for enterprise customers in complex, multi-stakeholder SaaS environments.
- Ability to lead strategic technical conversations focused on scalability, operational maturity, technical governance, and long-term platform evolution.
- Proven experience in a senior customer-facing technical role within a B2B SaaS environment, such as Technical Account Manager, Technical Customer Success Manager, Solutions Consultant, Customer Success Engineer, or similar.
- Strong experience working with technical SaaS products and live customer environments.
- Excellent communication and relationship-management skills, with the ability to earn and maintain customer trust.
- Ability to explain technical topics clearly to both technical and non-technical audiences.
- Strong problem-solving skills with a structured, analytical, and pragmatic mindset.
- Experience working with integrations, APIs, data flows, web technologies, technical configurations, and production systems.
- Ability to understand complex customer setups and identify risks, dependencies, and improvement opportunities.
- Strong ownership and task prioritisation skills across multiple strategic customers.
- Experience collaborating with Product, Engineering, Support, Customer Success, and Implementation teams.
- Familiarity with issue and project-tracking tools such as Jira.
- Understanding of software development processes, release cycles, incident handling, and escalation management.
- Calm and confident approach in escalated, ambiguous, or high-impact customer situations.
- Comfortable working in a remote, international SaaS environment.
- Hands-on experience using AI tools to improve or automate internal processes, workflows, documentation, reporting, analysis, or customer-facing operations.
- Built and showcased at least one practical AI-enabled project, workflow, or automation, with the ability to explain the problem solved, tools used, impact achieved, and lessons learned.
- Willingness and ability to travel approximately 30-40% across the EU & NAM region for customer meetings, Executive Business Reviews, workshops, and ad-hoc technical training sessions.
Nice to haves
- Experience with loyalty technology, CRM, MarTech, customer engagement platforms, e-commerce, or digital marketing technology.
- Experience with loyalty business use cases such as points, tiers, rewards, campaigns, personalisation, segmentation, omnichannel engagement, and member lifecycle.
- Experience with RESTful APIs, SDKs, JavaScript frameworks, webhooks, authentication methods, and data integrations.
- Good understanding of databases, including SQL and NoSQL concepts.
- Experience working with e-commerce platforms such as Magento or Shopify.
- Familiarity with marketing CRM or automation platforms such as Salesforce, Emarsys, Braze, Bloomreach, or similar.
- Experience supporting enterprise or strategic customers.
- Experience participating in technical workshops, solution reviews, Executive Business Reviews, or customer architecture discussions.
- Experience improving technical account management processes, playbooks, dashboards, documentation, or automation workflows.
- Previous experience in customer success, professional services, solutions engineering, or implementation consulting.
Benefits
- The opportunity to quickly advance in your career.
- AntavoCare health insurance benefit.
- International vibe: our working language is English, and we have 100 colleagues from 8 different nationalities.
- A dynamic, no corporate-BS environment to learn, grow, and really make an impact.
- You will have a strong team around you to support you in reaching your goals.
At Antavo every person is a unique personality working towards the same goal, creating a thriving business. It’s very important for us that everybody has a place and a voice on projects and goals, no matter the race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability. We create and empower a diverse culture, as we know it encourages creativity and innovation.
Senior Technical Account Manager EMEA NAM in London employer: Antavo
Antavo is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those seeking to make a meaningful impact in the loyalty management sector. With a remote-first approach, employees enjoy flexibility, a diverse international team, and ample opportunities for career advancement, all while being supported by a passionate group of colleagues who value creativity and collaboration. Join us to thrive in a no-corporate-BS environment where your unique contributions are celebrated and encouraged.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technical Account Manager EMEA NAM in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Antavo. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Antavo before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Technical Account Manager EMEA NAM in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Antavo:Your cover letter is your chance to shine! Tell us why you want to work at Antavo specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Antavo!
How to prepare for a job interview at Antavo
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
