At a Glance
- Tasks: Provide top-notch IT support and troubleshoot issues for users remotely.
- Company: Join a collaborative and inclusive team at Antares, where your voice matters.
- Benefits: Enjoy a supportive culture, career growth, and opportunities to develop your skills.
- Other info: Great chance to grow in a dynamic environment with a focus on teamwork.
- Why this job: Make a real impact by helping others with their tech challenges every day.
- Qualifications: Experience in IT support, Office 365, and a knack for problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
At Antares, our success starts with our people. We’re a collaborative and inclusive organisation where every voice is valued, and every individual can grow and thrive. We combine deep expertise with a supportive culture to deliver outstanding results for our clients and a fulfilling experience for our colleagues. Whatever stage of your career you'll find a place to belong, contribute, develop and we’d love to hear from you.
Responsibilities
- Knowledge of Service Management tools, systems and procedures.
- Fundamental knowledge of ITIL Operational Procedures.
- Technical experience administering Office 365 (e.g. InTune Endpoint Management, Exchange, SharePoint, Teams etc.).
- Minimum 1 year’s administering user and computer objects via Microsoft AD/Azure AD.
- Minimum 1 year’s experience of managing file & folder servers/access.
- Experience administering and using Patch and Software Deployment tools.
- Good Microsoft Office user level experience including Teams.
- Good aptitude for troubleshooting skills.
- Proactive and service-oriented attitude, advanced written and verbal communication skills.
- Ideally have basic insurance and re-insurance knowledge.
- Good knowledge of PowerShell script writing.
- Experience creating and maintaining MS PowerAutomate flows and connectors (desirable).
- Able to demonstrate the ability to collect and document the relevant information from customers to aid in fault diagnosis.
- Able to demonstrate Incident, Problem and root cause management and analysis.
- Able to document core processes and controls and ensure they are maintained in an auditable manner.
- Demonstrable experience in supporting end client issues from remote locations.
- Self-motivated with a demonstrable aptitude and interest in IT Support.
Qualifications
Experience and knowledge reflected in the responsibilities above, including IT service management, Windows/Office 365 admin, scripting (PowerShell), and remote support.
Desktop Support Analyst employer: Antares
At Antares, we pride ourselves on fostering a collaborative and inclusive work environment where every team member is empowered to grow and thrive. As a Desktop Support Analyst, you will benefit from our commitment to professional development, access to cutting-edge technology, and a supportive culture that values your contributions. Located in a vibrant area, we offer a fulfilling career path with opportunities for advancement and a strong focus on work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local meetups. We all know someone who knows someone, and a friendly chat can open doors you didn’t even know existed.
✨Tip Number 2
Prepare for the interview by researching Antares and its culture. We want to see how you fit into our collaborative environment, so think about how your skills in IT support can contribute to our team.
✨Tip Number 3
Show off your troubleshooting skills during the interview! We love candidates who can demonstrate their problem-solving abilities with real-life examples, especially when it comes to remote support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals ready to grow with us.
We think you need these skills to ace Desktop Support Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences mentioned in the job description. Highlight your knowledge of ITIL procedures, Office 365, and any relevant technical experience to show us you’re a great fit!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about IT support and how your proactive attitude aligns with our collaborative culture. Share specific examples that demonstrate your troubleshooting skills and service-oriented mindset.
Show Off Your Technical Skills:Don’t forget to mention your experience with Microsoft AD/Azure AD, PowerShell scripting, and any software deployment tools you've used. We love seeing candidates who can back up their claims with real-world experience!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Antares
✨Know Your Tools
Familiarise yourself with the Service Management tools and ITIL Operational Procedures mentioned in the job description. Be ready to discuss your experience with Office 365, Microsoft AD/Azure AD, and any patch management tools you've used. This shows you’re not just a fit on paper but also have practical knowledge.
✨Show Off Your Troubleshooting Skills
Prepare to share specific examples of how you've tackled technical issues in the past. Think about times when you had to diagnose problems remotely or manage incidents effectively. This will demonstrate your proactive and service-oriented attitude, which is key for this role.
✨Communicate Clearly
Since advanced written and verbal communication skills are essential, practice explaining complex technical concepts in simple terms. You might be asked to describe how you would document processes or communicate with clients, so clarity is crucial.
✨Brush Up on PowerShell and Automation
If you have experience with PowerShell scripting or MS PowerAutomate, be prepared to discuss it. Even if it's basic, showing your willingness to learn and adapt in these areas can set you apart. Consider bringing examples of scripts or flows you've created to illustrate your capabilities.
